Desktop Support Technician L2 BR

• Hardware & Software Support: Install, configure, and troubleshoot Windows and Mac devices, including imaging, software deployment, and break-fix repairs.
  


• IT Asset Management: Handle inventory, asset tagging, redeployment, and disposal of equipment while maintaining accurate records.
  


• End-User Assistance: Provide walk-up support, remote troubleshooting, and VIP/executive IT assistance.
  


• AV & Depot Support: Set up and maintain audio/video equipment and manage depot operations.
  


• Vendor Coordination: Work with external suppliers for repairs, warranty claims, and spare parts management.
  


• Reporting & Compliance: Generate weekly inventory reports, track service requests, and ensure adherence to company IT policies.
  


• New Hire Onboarding: Collaborate with cross-functional teams to equip new employees with necessary hardware and software.
  

Requirements

• Experience: 2-3+ years in IT support, with expertise in Windows/Mac platforms, Microsoft Office, and basic networking (TCP/IP, Ethernet).
  


• Technical Proficiency: IMAC, printer queue management, data backup/recovery, and mobile device support.
  


• Certifications (Preferred): A+, MCP, or equivalent.
  


• Soft Skills: Exceptional customer service, problem-solving, and communication skills (English B2 level).
  


• Logistics: Own a car for inter-office travel (mileage reimbursed) and a valid driver’s license. Ability to lift up to 50 lbs.
  

Benefits

• Impactful role in a collaborative, growth-oriented environment.
  


• Competitive salary and reimbursement for work-related travel.
  


• Opportunity to work with cutting-edge IT infrastructure and diverse teams.
  


• Ready to elevate IT operations with your expertise? Apply today!