Employee & Labor Relations Specialist

EBANX is the leading payment platform connecting global companies with customers from the fastest-growing digital markets in the world. 

Since the beginning of our journey, we have had one mission: to provide global access for everyone. We believe that transforming challenges into opportunities and making the impossible part of the journey is crucial! That's precisely why we created a payment technology that builds bridges between people and businesses every day in 29 rising markets across the globe. 

We call ourselves ebankers, we are global thinkers, we value diversity, we foster creativity and we work hard to connect businesses and people worldwide through payments. Let's make history together?

As our Employee & Labor Relations Specialist, you’ll be the go-to expert for labor relations, internal investigations, and employee conduct issues across our global workforce. 

You will also be responsible for:

Employee & Labor Relations

• Assist on Lead and manage labor claims, disputes, and legal proceedings with employees in collaboration with internal and external legal counsel.


• Support local HR teams in managing employee terminations, disciplinary actions, and other sensitive cases.


• Analyze labor trends, identify risk areas, and propose proactive solutions.

Union & Collective Bargaining

• Build and manage relationships with unions and employee representatives across various countries.


• Lead and/or support collective bargaining processes, including negotiations, agreements, and compliance follow-ups.

Internal Investigations & Employee Hotline

• Responsible for the global employee helpline for reporting misconduct, discrimination, or ethical breaches.


• Conduct fair, thorough, and confidential investigations in line with internal policies and local legal frameworks.


• Track and analyze case data to inform labor risk mitigation strategies.

Risk Management & Compliance

• Monitor changes in employment legislation across our key markets.


• Partner with HRBPs and legal to ensure policies and practices are compliant with local laws.


• Develop guidelines, training, and resources on labor relations topics.

Main requirements for this position:

• Experience in Employee Relations, Labor Relations, or Employment Law—preferably in a multinational or multi-country environment.

• Strong knowledge of Brazilian labor law is required; 


• Hands-on experience conducting internal investigations and managing employee hotlines or whistleblowing channels.

• Excellent judgment, discretion, and ability to navigate complex and sensitive issues.


• Strong cross-cultural communication and interpersonal skills.


• Comfortable working in a fast-paced, remote-first, and international environment.


• Analytical and data-driven approach to identifying risk and informing decisions.


• Fluent in Portuguese and English (written and verbal); additional languages are a plus.

What else would we like to see? 

•  Proven experience in union relations and collective bargaining is a plus.


• Exposure to other countries in LATAM, EMEA or APAC is a strong advantage.

EBANX offers:

• Spanish, English, and Portuguese classes;


• Meal Allowance;


• Transportation voucher (if needed);


• WAVES - Program of goals and results (variable compensation);


• EBANX Play - Wellness (Gympass, e-Sports, SESC );


• EBANX Education: financial support for undergraduate, graduate, and MBA programs so you can develop important skills for your career;


• EBANX Skills: budget for workshops and courses;


• EBANX Flexible: Birthday Day Off;


• Semi-flexible hours (8 hours a day - Monday to Friday);


• EBANX Family: Daycare assistance, extended leave for caregivers and support program for children and pregnant women;


• EBANX Health: Health and Dental Insurance, with subsidy for dependents and medicine subsidy for ebankers;


• Life Insurance: Life Insurance 100% paid by EBANX;


• Blue Club: Exclusive discount for ebankers in bakeries, restaurants, courses, electronics stores, and more!

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