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This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Especialista de Customer Success (Foco comercial) based in Brazil.
As a Customer Success Specialist with a commercial focus, you will play a strategic role in driving customer satisfaction, retention, and revenue growth across a portfolio of key accounts. This position combines relationship management, consultative engagement, and business development to ensure customers maximize the value of their solutions while identifying opportunities for expansion. Working in a fully remote and collaborative environment, you will partner closely with internal teams to deliver exceptional customer experiences and long-term success. The role requires a proactive mindset, strong analytical skills, and a passion for building trusted relationships. You will have the opportunity to influence business outcomes, support customer growth strategies, and contribute to continuous product and service improvements. This is an ideal opportunity for professionals who thrive at the intersection of customer experience and commercial performance.
Accountabilities:
- Build and strengthen relationships across assigned customer accounts, engaging stakeholders from multiple business areas and levels of seniority.
- Support customer success throughout the entire lifecycle by proactively identifying opportunities for account growth, increased adoption, and risk mitigation.
- Monitor customer satisfaction, engagement, retention, and performance metrics, proposing and implementing improvement initiatives when necessary.
- Collaborate with internal teams to share customer feedback, insights, and recommendations that enhance product adoption and overall customer experience.
- Manage follow-ups, requests, and communications through established customer success processes and channels.
- Promote best practices and optimize the use of products and services through strategic guidance, training, and customer enablement initiatives.
- Oversee the performance of complex customer accounts, ensuring alignment with success criteria and anticipating potential challenges before they impact outcomes.
- Prepare and deliver customer reports, business reviews, and presentations highlighting key performance indicators and value delivered.
- Contribute to revenue expansion efforts through consultative account management and identification of new business opportunities.
Requirements
- Previous experience working in Customer Success, Account Management, Customer Experience, or related client-facing roles.
- Proven experience within the SaaS (Software as a Service) industry.
- Hands-on experience using HubSpot or similar CRM and customer success platforms.
- Strong commercial mindset with the ability to identify growth opportunities and support revenue expansion initiatives.
- Excellent relationship-building, communication, and stakeholder management skills.
- Ability to manage multiple accounts, priorities, and customer demands in a fast-paced environment.
- Strong analytical skills with experience monitoring customer metrics, engagement data, and performance indicators.
- Proactive, customer-centric approach with a focus on delivering value and long-term business outcomes.
- Ability to collaborate effectively across cross-functional teams, including product, solutions, and business functions.
Preferred Qualifications
- Experience within the financial services, fintech, or digital financial solutions sector.
- Previous exposure to strategic account management or enterprise customer portfolios.
- Experience conducting business reviews and presenting insights to senior stakeholders.
- Familiarity with customer retention, expansion, and churn prevention strategies.
Benefits
- 100% remote work model with flexibility and work-life balance.
- Collaborative and trust-based culture focused on results, innovation, and continuous learning.
- High level of autonomy, ownership, and professional growth opportunities.
- Structured feedback culture with regular one-on-one meetings and supportive leadership.
- Meal and food allowance.
- Healthcare benefits.
- Childcare assistance.
- Home office allowance.
- Education and professional development support.
- Culture and wellness benefits.
- Access to fitness and wellbeing programs.
- Birthday day off.
- Discounts on therapy services and English language courses.
- Additional partnerships and employee benefit programs.
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