Especialista em Suporte à Gestão de Contas (Account Support Management) - Presencial

Expeditors is a Fortune 500 Company.  Our global network offers a broad range of logistic services including air and ocean transportation, customs brokerage, distribution, cargo insurance, duty drawback, and consulting. Expeditors hires the best in the industry, and the financial results are a direct result of its people and unique culture.

Our motto, “You’d be surprised how far we’ll go for you”, is exemplified through our embrace of these culture

elements: Attitude, Curiosity, Integrity, Resolute, Visionary, Appearance, Confidence, Excellence, Pride, and Sense of Humor.

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism,

leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. 

• 15,000 trained professionals 
• 250+ locations worldwide 
• Fortune 500 
• Globally unified systems

We are seeking a detail-oriented and proactive Account Support Management Agent to join our team. In this role, you will be responsible for assisting account managers and clients by providing day-to-day support, ensuring smooth operations, and maintaining excellent customer satisfaction. You will act as a key liaison between our clients and internal teams, helping to resolve issues, track requests, and improve the overall account experience.

Key Responsibilities

• Provide support to Account Managers in the daily operations of client accounts.

• Act as the first point of contact for client inquiries and issues.

• Monitor and track account activities, ensuring timely resolution of client requests.

• Coordinate with internal teams (sales, technical support, operations) to ensure client needs are met.

• Assist in the preparation of reports, presentations, and documentation for client meetings.

• Maintain accurate records of account interactions and support history.

• Identify opportunities to enhance the client experience and suggest improvements.

• Proven experience in customer support, account coordination, or a similar client-facing role.

• Excellent communication and interpersonal skills.

• Strong organizational and time-management abilities.

• Problem-solving mindset with attention to detail.

• Ability to work independently and as part of a team.

• Proficiency in CRM tools and Microsoft Office (Excel, Word, PowerPoint).

• Bachelor's degree in Business Administration, Marketing, or a related field.

• Fluent in English; additional languages are a plus.

• 100% On-site Position (Vaga 100% presencial)