Executivo comercial interno

Independently, or as part of a team, contacts existing and/or prospective customers by telephone. Observes and participates in identifying products and/or services that can benefit customer's needs. Responsible for selling relatively simple products or services to end user or channel partner accounts. 

• Knowledge/Expertise
  • Technical Skills - Requires basic technical product knowledge
  • Knowledge of Zebra - Has solid understanding of Products/Services sold
  • Sales Skills - Understands Solution Selling concepts and overcomes customer objections; solid communication skills
  • Managerial Skills - Understands where to turn for answers
  • Business Acumen - Understands basics of customer needs and/or business and drivers of Zebra; presents product characteristics (features/benefits)
  • Market/customer Knowledge - Understands competitive strengths and weaknesses
• Solution Complexity/Strategic Thinking
  • Nature of Problems Solved - Solves routine, simple problems (e.g., overcoming common objections)
  • Role in Addressing Problems - Understands and responds with answers to customer's technical questions
  • Complexity of Solutions - Typically low to medium complexity (e.g. routine feature/benefit analysis)
• Freedom to Act
  • Level of Guidance - Makes decisions based on established practices/policies and within fairly well defined parameters; proceeds independently and proactively on relatively routine issues/problems
  • Takes Direction From - Supervisor and established practices and policies
• Customer Interface
  • Role - Acts independently or as a team member
  • Level of Customer Contact - End users for small items; retail management or influencers on larger teams
  • Main Level of Interaction - Participates in the process or closer for smaller sales
  • Required Knowledge of Customer - Buying drivers and unique business challenges
• Accountability
  • Business and Financial Impact - Responsible for individual revenue attainment with established prices and personal expenses
  • Relative Size and Scope - Relatively small individual quotas for the business overall
  • Types of Projects - Many small routine deals
  • Strategic Impact for Zebra - Low/short-term

Required Qualifications:

• Bachelors or equivalent experience
• 0-2 years of applicable experience
• Requires basic technical product knowledge
• Understands Solution Selling concepts and overcomes customer objections; solid communication skills
• Understands where to turn for answers
• Fluent level of English (written and verbal) as well as local language as applicable

Preferred Qualifications: 

Customer Service Skills

• Empathy and customer-centric approach
• Ability to resolve issues and answer inquiries promptly
• Building trust and rapport with clients
• High responsiveness and follow-through

Analytical & Organizational Skills

• Data-driven decision making
• Strong attention to detail
• Time management and multitasking in a fast-paced environment

Hybrid role: São Paulo