• Coordinate and ensure timely bookings on customer behalf
• Working as part of a team to deliver satisfaction in exports for all accounts
• Audit charges for accuracy prior to sending to accounting for payment
• Prepares, controls and distributes all required Export documents to counterparts (carrier, consignee, supplier, ) complying with regulations and internal procedures
•  Ensure accurate and timely data entry into our operational system
• Administrative skills to complete all required paperwork for the export process  
• Continuously monitor shipments from the point of receipt through to delivery  
• Continuously monitor shipment temperature when and where applicable ensuring compliance.
• Overseas communications, timely responses to emails and requests (internal and external)
• Able to assist in file billing and queries relating to costs . 
• Have great interpersonal and customer care skills to build relationships with clients and answer questions / queries as they arise in an accurate and timely manner 
• Ability to organize and prioritize work in a fast-paced targeted environment.
• Communicate continuously with Carriers, Agents, Clients and all involved parties to ensure optimum cargo processing with established due dates.
• Perform shipment tracking and tracing and anticipate/communicate potential delays or issues that may affect service levels.
• Read all e-mails in the morning to clarify any doubts or difficulties with the entire Exports team.
• Print all Invoices payable received: Agent, Airline, Carrier and other.
• Escalate any problems as they arise and seek to find solutions  
• Liaising with various suppliers in Puerto Rico and sending the freight via air freight or ocean freight
• Assisting with the exportation of shipments containing pharmaceutical products and ensuring compliance of the same. Remaining compliant with the pharmaceutical specific IATA course
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in the SOPs
• Meet KPI standards, as per the company procedures
• Responsible for all shipment-level communication between E.T.H. Cargo and all carriers, airlines, and vendors
• Proactively express thoughts and ideas on personal training and development to Manager, which will enable you to perform better in you current and future job functions in company
• Effective interpersonal skills excellent pro-active communication and customer service
• Perform additional duties as assigned
• Work as a team on department issues
• Receive training/support
• Meet/exceed expectations
• Support on cargo movement/pricing
• Receive leadership/guidance/support

EDUCATION AND QUALIFICATIONS

• High School Diploma, Bachelor’s Degree in Business preferred
• Minimum of 3+ years of direct experience

1. Carriers, Agents and Suppliers
2. Customs and Government Agencies

GENERAL SKILLS

1. Ability to work and interact with all departments  in the office.
2. Time management skills.
3. Excellent attention to detail.
4. Work well in a team environment
5. Able to maintain confidential information.
6. Priority in Customer Service

"Drug Free Workplace Policy: In accordance with our commitment to maintaining a safe and productive work environment, all applicants for employment with our company are required to affirm their commitment to a drug-free workplace and consent to pre-employment drug testing as a condition of employment."

Share Tech Group is committed to being an equal opportunity employer, fostering a diverse and inclusive workplace where all individuals are treated with respect and provided with equal opportunities for employment and advancement.

"Drug Free Workplace Policy: In accordance with our commitment to maintaining a safe and productive work environment, all applicants for employment with our company are required to affirm their commitment to a drug-free workplace and consent to pre-employment drug testing as a condition of employment."

Share Tech Group is committed to being an equal opportunity employer, fostering a diverse and inclusive workplace where all individuals are treated with respect and provided with equal opportunities for employment and advancement.