FBS Delivery Director.

FBS – Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today’s competitive marketplace.

We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.

Since we don’t have a local legal entity, we’ve partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits.

What to expect on your journey with us:

• A solid and innovative company with a strong market presence

• A dynamic, diverse, and multicultural work environment

• Leaders with deep market knowledge and strategic vision

• Continuous learning and development

Job Summary

• Responsible for all Program/Project management and delivery, Solution Architecture and standards in compliance with IT Governance, and IT budget for a collection of business units.
• Contributes to improvement/optimization of the IT governance processes and ensures the alignment of the Strategic Information Systems Plan with business priorities and executes plans.
• Influences stakeholders throughout the organization, utilizes in-depth experience in business change initiatives having a significant technology component, and translates business needs into attainable plans.
• Utilizes knowledge of the organization's complexities, processes, information, and technologies to build delivery frameworks to accomplish the organization's strategy.
• Contributes to establish the IT strategy, translates strategic intent into actions and executes strategic plans resulting in business and technology change.
• Ensures the alignment of the Strategic Information Systems Plan with business priorities and improves organizational governance by optimizing processes.
• Utilizes big picture thinking ability to see how business and translate into business results.
• Consistently identifies and pursues business and efficiency opportunities.

The scope of the role also bases of in these two areas:

Business Requirements (Requirements CoE) The translation layer between business pain and buildable solution.

•This position leads discovery and elicitation — asking the critical questions that surface what stakeholders actually need versus what they say they need — and then structure, prioritize, and govern those needs all the way through delivery.

•They are the voice of "what are we building and why" from day one through final sign-off.

Program Operationalization (Program Ops) The engine that keeps everything moving.

•This position owns the roadmap, the operating model, the cross-functional coordination, and the budget — essentially making sure the right people are doing the right things in the right order without losing momentum or money. If Requirements defines what we're building, Program Ops defines how we're going to get it built.

PLEASE SUBMIT YOUR RESUME IN ENGLISH

• Full English Proficiency

• +12 years of experience in IT Digital transformation, enterprise innovation, strategy and analytics, and operational excellence in a multinational company
• Experience managing IT budgets and financial modeling for technology investments.
• Proven track record of delivering complex business and technology projects/programs.
• Experience with IT governance frameworks and aligning IT strategy with business goals.
• Leading large-scale IT programs/projects with moderate to high complexity and working in environments with multiple business units and complex organizational structures.
• Master’s degree preferred
• Insurance Background (Very Desirable)

Skills

• Project & Program Management: Strong skills in planning, executing, and overseeing multiple projects/programs simultaneously.
• Process Oriented, High Adaptability and leading with Ambiguity
• Solution Architecture: Ability to design and oversee implementation of business and technology solutions.
• IT Governance: Deep understanding of IT governance, compliance, and process optimization.
• Strategic Thinking: Ability to translate business strategy into actionable IT plans.
• Stakeholder Management: Excellent communication and influencing skills with senior executives and business partners.
• Financial Acumen: Skills in budgeting, cost center management, and financial modeling for IT investments.
• Change Management: Experience leading business change initiatives with significant technology components.
• Leadership: Ability to lead, mentor, and develop teams, including cross-functional and retained staff.
• Problem-Solving: Strong analytical and problem-solving skills.
• Emotional Intelligence: High self-awareness, empathy, and conflict management abilities.
• Big Picture Thinking: Ability to see organizational complexities and align IT with business results.

This position comes with a competitive compensation and benefits package.

• A competitive salary and performance-based bonuses.

• Comprehensive benefits package.

• Flexible work arrangements (remote and/or office-based).

• You will also enjoy a dynamic and inclusive work culture within a globally renowned group.

• Private Health Insurance.

• Paid Time Off.

• Training & Development opportunities in partnership with renowned companies.