First Line Service Support Engineer - Tietoevry Create (m/f/d)

Tietoevry Create welcomes talented professionals to join our project and to work as First Line Service Support Engineer for our respectful client BICS.

• Join the team of our customer BICS – a global telecommunication enabler with a physical network stretching through the globe!
• Grow your expertise through interacting with A-level mobile carriers from all over the world;
• Get your hands on the vast network with on land, underwater, and space points of presence;
• Join our decade-long partnership with BICS to ensure confidence in your future and long-term growth.

Areas of Responsibility

• Being a part of CSO (Customer Service Operations) L1 team, provide L1 network support activities for voice and mobile messaging platforms and services 24×7
• Ensure re-active repair activities with customers, suppliers and third parties worldwide
• Communicate with customers, suppliers in order to guarantee customer complaints resolution with SLA respect

Qualifications

• Master/Bachelor degree in Computer Sciences, IT, Telecommunications or equivalent
• 1+ years’ experience in operation of mobile or fixed networks as an engineer
• Knowledge of GSM NW structure, Signalling in GSM networks, MTP, ISUP/SIP, SCCP, TCAP protocol stack, voice call/SMS/ flow
• Good understanding of the working principles of an IP networks
• Knowledge of signalling protocol monitoring tools, protocol analysers, trace analysis
• Analysis of statistics and reports, knowledge of Network KPIs
• Fluent in English
• Strong communication skills – ability to communicate efficiently in multicultural working environment

At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.

Diversity, equity and inclusion (tietoevry.com)