Freight Specialist

JOB SUMMARY

The Freight Specialist will develop and operate our Air/Ocean and Export service offerings. The individual will utilize their relationships, experience, problem solving, and analytical skills to help our customers. This position requires direct contact with our clients and our suppliers to ensure a high level of performance in the movement of goods through the supply chain. Arrange outbound/inbound cargo shipments from start to finish. Communicate with both internal and external customers. Investigate and resolve problem shipments. You will support and lead the department with freight management functions involving both import and export aspects of international transportation be it air, land or sea. This position provides a solid resources to build, adhere, and deliver service to internal and external customers within the Livingston network.

KEY DUTIES & RESPONSIBILITIES

• Coordinate the routing of import and export bookings with airline and ocean carriers


• Timely preparation of rates and quotes for customers and overseas agents


• Support the development of existing and new customers by working closely with your Branch Manager and the entire sales organization


• Collaborate and build relationships with customers, carriers, and agent representatives regarding air, ocean, import, and export products to strengthen service competitiveness


• Prepare all necessary shipping documentation related to international bookings and process all import/export documentation to clearing agents to include: (HAWB's, MAWB's, AES's, Manifest, Shipping Instructions, Haz Cargo Decl., Bill of Ladings, and Certificate of Origin, etc.)


• Dispatch pick-ups to authorized agents and drayage companies, shipping lines, airlines, trucking companies, clearing agents, warehouses, and all other parties involved in the shipment


• Track and trace shipments, researching and resolving any issues regarding billing or shipping discrepancies, communicate timely correspondence back to both customers and vendors


• Act as a liaison with Custom Brokers and agents, along with Ocean and Air Terminal Operators


• Support your branches quarterly metrics while obtaining if not exceeding your individual metrics


• Perform other related duties as assigned by management. 


• Adhere to established policies and procedures. 

KNOWLEDGE & SKILLS

• Excellent Knowledge of Freight Forwarding and regulatory requirements


• Ability to work in a blended operations and customer development role


• Operations skills and experience in the trucking and freight forwarding industry


• Ability to negotiate rates in effort to route freight in the most cost effective manner


• Self-motivated, assertive, and responds to branch metrics


• Customer-service oriented 


• Ability to multi-task, prioritize and organize work


• MS Office skills

WORK EXPERIENCE – MINIMUM REQUIRED

EDUCATION

CERTIFICATIONS DESCRIPTION

COMPETENCIES