Grupo QuintoAndar | Voice of Customer Senior Manager

About QuintoAndar

Grupo QuintoAndar is the most valuable real estate tech company in Latin America, it was born in Brazil to do something very rewarding: open doors. We opened doors for technology to be part of living. And, through it, we reduce the bureaucracy and simplify the experience of the whole real estate ecosystem, including those renting, buying, and selling homes, as well as real estate brokers, agencies, and other partners of the real estate market.

Together, our leading brands offer solutions covering all stages of the housing journey, namely: Immuebles24 (Mexico), Zonaprop (Argentina), Adondevivier & Urbania (Peru), Plusvalia (Ecuador), ImovelWeb and Quintoandar (Brazil)

Backed by a world-class team of investors and advisors, such as Kaszek, Qualcomm, General Atlantic, and Softbank, QuintoAndar Group is currently valued at over $5.1 billion and continues to grow year-over-year.

To make all this happen, we have more than 3,500 talented people, working with cutting-edge technology and best design practices to ensure a seamless experience throughout the sales and rental process, combined with smart financial products.

Here you will work with the best professionals in the market, in an environment that breathes innovation, collaboration, and high performance.

To learn more about our history, visit https://grupoquintoandar.com/.

About working at Grupo QuintoAndar:

• Possibility of constant learning
• Opportunity to work in a team that seeks to use the best practices and tools on the market;
• Working in an informal environment with great people who care about each other;
• Always having new challenges and being encouraged to achieve results that have an impact, always with high quality;
• Being part of a team working on a high-impact project that affects the lives of thousands of people

Location & Remote Work

Our team works on the "remote-first" model, which means we are working from home with the possibility of living anywhere in Brazil. We also have the option of using QuintoAndar's offices in São Paulo or using partner coworking spaces.

Stages of the Selection Process

Our selection process currently lasts an average of 45 days, from application to completion of the assessment. Going through:

• Application Screening
• People Interview
• Manager Interview
• Stakeholder Interview 1
• Stakeholder Interview 2
• Director Interview
• Offer

About the area:

As the largest proptech in Latin America, our unwavering commitment is to delight our customers, a principle that forms the very foundation of our company. The Voice of the Customer (VoC) area should be a key piece of this commitment, acting as the primary source of customer insights that fuel our most critical endeavors. These insights should not be just data points; they are the narrative of our customers' experiences, directly shaping our strategic roadmap, guiding our prioritization process for new features and services, and providing the foundational blueprints for project design. Furthermore, on a daily basis, VoC analytics are integral to our operational performance discussions, ensuring that every team is aligned with and responsive to the real-time needs and feedback of our users.

The Senior Manager of Voice of Customer will be the leader of this pivotal area, reporting directly to the Director and taking full ownership of the team's strategy and execution. This role is responsible for ensuring that the pulse of the customer is not only heard but also deeply understood and acted upon across the entire organization. You will be the primary advocate for the customer in leadership forums, translating complex data into clear, actionable recommendations that drive tangible improvements to the customer experience and foster long-term loyalty. Your leadership will be crucial in maturing our VoC program, expanding its influence, and solidifying its position as a strategic partner to all business units.

This is a unique opportunity to lead a small, high-impact team of senior specialists who are at the forefront of leveraging artificial intelligence to process and analyze a massive and diverse dataset of customer interactions. Your team is empowered to move beyond traditional survey metrics, diving deep into unstructured feedback from various channels to uncover latent needs and emerging trends. The challenge—and the excitement—of this role lies in your ability to guide and mentor this talented team, harnessing the power of AI to transform vast amounts of customer data into the compelling, strategic insights that will propel our company forward and ensure we continue to set the standard for customer delight in the industry.

• Structured thinking
• Accurate business sense
• Great analytical skills (we’re looking for someone who can navigate in both, the qualitative and quantitative side os customer insights)

Important:

• Our selection process starts with the application! If you are truly interested in joining our team, make sure to put in extra effort at this stage. We review all candidates individually and provide feedback even to those who do not proceed in the process;
• All communication is done via email, so be attentive to our messages and whitelist the @quintoandar.com.br domain to prevent our emails from going to spam

• Competitive salary package;
• Bonus
• Meal allowance ("Flash benefícios");
• Health plan;
• Dental plan (optional);
• Life insurance;
• Daycare subsidy;
• Subsidy to sports practicing (WellHub)
• Extended maternity and paternity leave;
• Reserved room for breast-feeding*;
• Discount on our parking lot;*
• Educational discounts.

Diversity & Inclusion at QuintoAndar
At QuintoAndar, we believe diversity of perspectives and experiences guarantee a differentiated work environment, based on respect and valuing differences. Feel free to declare the information on the registration form. If you are not comfortable answering them, just choose the option "I prefer not to respond". This information helps us create an increasingly inclusive environment and it is used only for this purpose, it is confidential, and it will not impact your performance throughout the hiring process

Data Protection Policy
The information you provide in the recruitment process form is confidential and stored in a secure environment. We have implemented technical and administrative measures to protect your data. To learn more about how we handle personal data, please visit our Privacy Policy.

To exercise your rights regarding your personal data, such as access to data, confirmation of processing, correction of data, anonymization, blocking or deletion, and other rights with the QuintoAndar Group, please contact us through our Customer Service Channel.