Help Desk Support Technician ( Brasil Remote ) In Brasil)

We are looking for technical communication support

Knowledge/Skills:

Good written communication skills (chat support) and clear verbal communication for telephone support

Strong logical reasoning to solve problems and find solutions.

Advanced knowledge of Portuguese and English (will provide support to Latin America in Spanish), Spanish desirable

Basic to intermediate IT knowledge

Responsibilities:

telephone support

Chat system support

Portfolio management

Top-level customer support, providing immediate solutions

Customer assistance routing tasks to level 2 and/or 3 technical teams

Problem identification and resolution

multitask

Ticket backlog analysis

Experience: 1 to 2 years of experience in help desk and support tasks.

Work schedule: Interdaily (One day yes, another day no, includes weekends)

Language: English and Portuguese (Exclusive), Spanish desirable.

Form of work: Home Office (Wanted only in Brazil)

Training: University or technical educatio