HR Services Specialist

The HR Services team serves as a strategic operational partner, delivering efficient, scalable, and employee-centric HR services across the organization. We are committed to providing an exceptional employee experience through service excellence, process optimization, data-driven decision making, and continuous improvement.

In this role, you will be responsible for the administration and governance of employee benefits programs, ensuring effective vendor management, service delivery oversight, financial planning and controls, and operational compliance. You will support employee and stakeholder inquiries, monitor key performance indicators and service level agreements, and partner closely with cross-functional teams to drive transformation projects and process enhancements. This role offers the opportunity to combine operational expertise, analytical thinking, and stakeholder management to continuously improve the effectiveness and efficiency of our HR Services operation.

• Support the day-to-day administration of employee benefits programs, ensuring accurate and timely execution of operational activities and a positive employee experience.

• Coordinate benefits-related processes with internal stakeholders and external vendors, ensuring service continuity, operational efficiency, and adherence to established procedures.

• Monitor vendor service delivery and operational performance, escalating issues when necessary and supporting the resolution of employee and business needs.

• Provide timely and accurate support for employee and stakeholder inquiries related to benefits, HR policies, procedures, and applicable legislation, delivering a consistent and high-quality service experience.

• Support benefits-related controls, reconciliations, invoicing activities, budget allocation/execution and operational reporting, ensuring accuracy and compliance with internal requirements.

• Maintain employee benefits data and records, ensuring data integrity and compliance through accurate management of information.

• Review and maintain standard operating procedures, ensuring processes are properly documented and operational changes are reflected in internal documentation.

• Identify opportunities to improve operational efficiency, service quality, and employee experience, supporting the implementation of process improvement initiatives.

• Monitor and report on key operational metrics, dashboards, and service level agreements (SLAs), providing insights to support service excellence and continuous improvement.

• Participate in HR Services projects and cross-functional initiatives as required, supporting the implementation of new processes, systems, and operational enhancements.

• Bachelor's degree in Human Resources, Business Administration, Psychology, or related fields.

• 4+ years of experience in HR Operations, HR Services, Benefits Administration, Shared Services, or related HR functions.

• Solid understanding of HR processes and employee lifecycle administration, with experience supporting operational HR activities in a fast-paced environment.

• Hands-on experience working with HR systems.

• Strong analytical skills .

• Experience managing high volumes of information while maintaining a high level of accuracy, organization, and attention to detail.

• Knowledge of employee benefits administration, vendor management, service delivery, and operational controls.

• Ability to independently manage priorities, balance multiple tasks, and effectively navigate a dynamic environment.

• Experience reviewing processes, identifying improvement opportunities, and supporting the implementation of operational enhancements and continuous improvement initiatives.

• Strong problem-solving skills with the ability to investigate issues, propose practical solutions, and drive timely resolution.

• Excellent stakeholder management and customer service skills, with the ability to build collaborative relationships across different teams and levels of the organization.

• Professional proficiency in English, with strong verbal and written communication skills.

• Experience working with KPIs, SLAs, operational dashboards, with the ability to interpret data, identify trends, solve operational issues, and support decision-making through data-driven insights and service quality metrics is a plus.