IAM Operations Engineer

IAM Operations Engineer

What you’ll achieve

You will:

• • Oversee Incident, Change, Problem, and Knowledge Management processes and troubleshoot IAM tool and process issues such as:
    • Provisioning failures
    • Authentication / SSO / MFA issues
    • Sync and attribute errors
    • Access workflow failures
  • Perform root cause analysis and resolve incidents impacting production IAM environments
  • Create and maintain detailed documentation (runbooks, SOPs, knowledge articles, process flows) to support operations, compliance, and audit readiness
  • Maintain and optimize IAM tools, workflows, reporting, and identify automation and process improvement opportunities
  • Participate in tool and process reviews to identify enhancements and evaluate emerging IAM technologies
  • Support upgrades, patches, migrations, and integrations by executing test plans and validation activities
  • Collaborate with IT, security, and application teams to ensure effective identity lifecycle management (Joiner/Mover/Leaver processes)

Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements 

• • 3+ years of experience in IAM, IT operations, or cybersecurity, with strong hands-on operational/support experience (not purely architecture or strategy)
  • Background in IT Support / Service Desk is acceptable with relevant IAM exposure
  • Hands-on experience with IAM platforms, including at least one of the following areas:
    • Directory services: Active Directory, Entra ID (Azure AD)
    • Authentication: SSO, MFA (Okta, Duo, Ping, RSA, or similar)
    • Identity governance / access management tools
  • Working knowledge of IAM fundamentals:
    • JML (Joiner/Mover/Leaver)
    • RBAC (Role-Based Access Control)
    • Least privilege
    • Access governance and SSO
  • Proven experience in:
    • Incident resolution
    • Troubleshooting access issues
    • Supporting live IAM environments
  • Strong understanding of ITIL processes (Incident, Change, Problem Management)
  • Experience handling tickets and workflows (ServiceNow is a plus)
  • Strong documentation skills (runbooks, SOPs, knowledge base)
  • Strong analytical, troubleshooting, and problem-solving skills
  • Strong communication skills, including English (written and spoken)

Desirable Requirements

• • Experience with IAM solutions such as SailPoint, Saviynt, Okta, CyberArk, Ping or similar,
  • Experience with:
    • IAM integrations, migrations, or upgrades
    • Testing IAM solutions and validating access during deployments
  • Exposure to automation or workflow improvement initiatives
  • Experience working in global environments and cross-functional teams