Implementation Specialist

Job description: 

The Implementation Specialist at Growth Era will play a pivotal role in ensuring seamless integration of our sales development solutions within our clients sales processes. You will be responsible for managing the end-to-end onboarding and implementation process, working closely with sales teams, technical teams, and clients to guarantee a smooth transition and effective use of our services. This role requires a deep understanding of sales development, project management skills, and a customer-centric mindset.

A good candidate will have a strong understanding of the sales process and can quickly understand various business models, by being tech savvy and being able to have a great communication with clients. Someone who will be the face of the company, once a deal is reached.

Your responsibilities:

In this role, your responsibilities will include:
-Serve as the first point of contact for new clients to build trust and establish a strong
working relationship.
-Onboard clients for our sales development services by asking targeted and strategic
questions to uncover critical information about the client's industry, services, ideal
customer profile (ICP), and key differentiators.
-Determine the ideal target company, target industries, and key decision-maker positions
(e.g., executives, managers) to contact.
-Build a list of target companies for each client using sales intelligence technologies
-Build custom sales development playbooks and create copy for Phone Scripts, Email
Templates, Templates for LinkedIn outreach and outreach sequences.
-Work closely with selected sales development representatives (SDRs) and other internal
teams to share client insights, ensure proper targeting and assess readiness of the team to start with outreach.

Qualifications:

-2+ years of experience in a similar role (e.g., implementation specialist, project manager,
customer success).
-Strong Client-Facing Communication Skills - a good balance between giving the client
what they want and acting as an advisor to the client and suggesting the best course of
action.
-Strong Research Skills - being able to effectively learn everything they can about the
client, the offering, and the target market even before meeting with the client.
-Strategic mindset - being good at absorbing information and condensing that knowledge
into go-to-market strategy & content.
-Attention to detail - this can make the difference between a successful implementation
and one that flops right out of the gate
-Project Management - Good at organizing tasks and teammates to collectively meet
deadlines.
-List Building - good at applying the knowledge gained and transforming it into a solid
outreach list
-Technical Knowledge - need to have a good understanding of technical limitations and
inhouse processes in order to best serve the client and manage their expectations
-Problem-solving mindset with an ability to adapt to changing client needs.
-Experience working in a sales oriented company is a plus.