Indeed - Helpdesk Technician

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

• Diagnose and resolve AV and connectivity issues in conference rooms.


• Set up and support AV equipment for meetings, providing on-site technical assistance as needed.


• Maintain AV inventory, promptly reporting any missing or malfunctioning items.


• Continually refine processes to enhance user experience and support.

• Identify and troubleshoot fundamental network connectivity issues (wired and wireless).


• Support on-site end users for network-related needs and assist the Network Operations team with local troubleshooting.


• Escalate more complex network issues to Level 2 support personnel for quick resolution.

• Experience: 2–4+ years in IT Support roles (Technician, Analyst, Administrator, or Specialist).


• Technical Skills: Proficient in Networking, Wi-Fi, Mac OS, Cisco, Linux, and Windows.


• Software: Skilled in ticketing systems and triage support, with experience in Jira Service Management (JSM) and familiarity with SLAs.


• Customer Service: Strong interpersonal and communication skills, with a genuine passion for providing user-centered support.


• Problem-Solving: Adept at multitasking, with the ability to think critically and independently.


• Fluent in English 

• Familiarity with AV systems, network infrastructure troubleshooting, and strong Mac/Apple experience.


• A proven track record in delivering outstanding customer service.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. 

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