Inside Sales/Sales Assistant

 Position Overview:  

We are seeking a technically-minded Sales Assistant with expertise in customs clearance and logistics to support our growing operations in Brazil. The ideal candidate will have experience in the machinery, equipment, or AWP (Access Work Platform) industry, combined with strong sales coordination skills. This role requires fluency in English to facilitate seamless communication with our global supply chain partners.  

 Key Responsibilities:  

1. Sales Support & Customer Service  

 Process sales orders, prepare quotations, and track order fulfillment  

 Maintain accurate customer records in CRM system  

 Provide technical sales support for machinery/AWP products when needed  

 Generate weekly sales reports and market intelligence updates

Other sales support work

2. Customs & Logistics Management  

 Prepare and verify import/export documentation (commercial invoices, packing lists, certificates)  

 Ensure full compliance with ANVISA, INMETRO and other Brazilian regulatory requirements  

 Coordinate with freight forwarders and customs brokers to optimize clearance processes  

 Track shipments and resolve any logistics delays or customs holdups  

3. Cross-functional Coordination  

 Serve as liaison between Brazilian customers and international suppliers  

 Communicate technical specifications and shipping requirements in English  

 Support warranty claims and aftersales service coordination  

 3+ years experience in sales support, preferably in machinery/equipment/AWP industry  

 Working knowledge of Brazilian import regulations (NCM codes, II, IPI, ICMS taxes)  

 Experience with Mercosur trade agreements and special import regimes (extariff, etc.)  

 Fluent English (B2+ level) for international correspondence  

 Proficient in MS Office (advanced Excel) and CRM systems  

Preferred:  

 Technical understanding of construction equipment or aerial work platforms  

 Familiarity with industrial parts/components terminology  

 Experience using ERP systems for order management