IT Helpdesk

This position is 100% on site

We’re looking for a proactive IT Help Desk Technician to support our growing team in São Paulo. You’ll work closely with our Senior IT Administrator, assisting internal users, resolving Wi-Fi and basic network connectivity issues, and ensuring a seamless and friendly tech support experience.

This role is ideal for someone with foundational IT knowledge—but more importantly, someone who brings positive energy, professionalism, and a true white-glove service mindset. You’ll be the go-to presence for IT support in the office.

What You'll Be Doing

• Serve as the first point of contact for IT support via in-person, email, chat, and phone
• Troubleshoot and resolve Wi-Fi and LAN connectivity issues
• Set up, maintain, and support end-user devices (Windows/macOS), printers, and peripherals
• Assist the Sr. IT Admin with escalated tickets and basic infrastructure maintenance
• Document support interactions and update internal knowledge bases
• Help onboard new employees with IT setups and orientation
• Provide solutions-oriented support in every interaction

What We’re Looking For

• 1–3 years of experience in IT support, help desk, or desktop support roles
• Intermediate English level
• Basic understanding of Wi-Fi, LAN networking, and troubleshooting techniques
• Familiarity with both Windows and macOS operating systems
• Experience using help desk/ticketing platforms (e.g., Zendesk, Freshservice, Jira)
• Technical degree, diploma, or ongoing studies in IT, Computer Science, or a related field
• Excellent interpersonal skills—a great communicator with a customer-first approach

Nice-to-Haves (but not required)

• CompTIA A+, ITIL Foundation, or similar certifications
• Experience supporting mobile devices or small office networking equipment

What We Offer

• Competitive salary
• Full-time and permanent position
• Flexible work schedule
• Growth opportunities
• Health Insurance
• Private Pension
• Meal voucher
• Life Insurance
• Transportation voucher

About SIDE

SIDE is a global services company working at the forefront of interactive entertainment and production support. Previously part of PTW, we are now fully unified under the SIDE brand, delivering creative and technical services for some of the most iconic games and entertainment projects worldwide. With over 35 studios across the globe, our mission is to empower creative teams with high-quality solutions, local support, and global expertise.

We believe that great service starts with great people—and that’s where you come in.

https://Side.inc