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We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.
With over 7.400 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.
Responsibilities
- Act as the point of contact for critical incidents under his/her responsibility
- Drive the triaging, coordination, troubleshooting and resolution of critical incidents ensuring the team is focused on the incident resolution from start to finish
- Actively manage a troubleshooting meeting with application owners, business stakeholders, engineering team and vendors.
- Send out timely stakeholder communications and register the incident resolution details.
- Ability to negotiate with different profiles such as customers, internal teams, business partners and vendors.
- Capable of escalating issues until senior leadership.
- Ensure that major incidents are resolved within client SLAs
- Serve as a point of contact for sensitive issues and manage escalations from execution to root cause resolution including post-incident review
- Availability to on-call 24/7 - schedule.
Minimum Qualifications
- English - Advanced or Fluent
- Solid general understanding of IT environments (e.g. infrastructure components and business applications) and experience with the support and operation or engineering of IT services.
- Strong communication Skills (Verbal, Written, Interpersonal, Proactive listening)
- Strong sense of ownership and self-driven.
- Ability to anticipate and evaluate risks and address the fastest mitigation approach.
- Ability to handle multitasking.
Certifications:
- “ITIL Foundation” certification. (Other certifications like “lifecycle” or “Capability” are welcome) - Desirable
Our benefits:
-Health and dental insurance
-Meal and food allowance
-Childcare assistance
-Extended paternity leave
-Partnership with gyms and health and wellness professionals via Wellhub (Gympass) TotalPass;
-Profit Sharing and Results Participation (PLR);
-Life insurance
-Continuous learning platform (CI&T University);
-Discount club
-Free online platform dedicated to physical, mental, and overall well-being
-Pregnancy and responsible parenting course
-Partnerships with online learning platforms
-Language learning platform
And many more!
More details about our benefits here: https://ciandt.com/br/pt-br/carreiras
At CI&T, inclusion starts at the first contact. If you are a person with a disability, it is important to present your assessment during the selection process. This way, we can ensure the support and accommodations that you deserve. If you do not yet have the assessment, don't worry: we can support you in obtaining it.
We have a dedicated Health and Well-being team, inclusion specialists, and affinity groups who will be with you at every stage. Count on us to make this journey side by side.
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