Jr Customer Service Representative

IFF is a global leader in flavors, fragrances, food ingredients, and health & biosciences, delivering sustainable innovations that elevate everyday products.

This role is based in Taubaté, Brazil (hybrid model). You will join a customer-focused, collaborative, and solution-oriented team responsible for managing customer interactions, ensuring accurate order processing, and maintaining strong relationships with key stakeholders.

Where You’ll Make a Difference

• Manage customer orders end-to-end, including order entry, confirmation, invoicing, and delivery follow-up

• Process domestic and export orders in compliance with Sarbanes-Oxley (SOX) requirements

• Coordinate documentation and resolve issues to ensure on-time and accurate delivery to customers

• Handle and process credit notes and debit notes related to sales orders or customer claims

• Act as the main point of contact for customer inquiries, ensuring timely and accurate responses

• Coordinate and follow up on customer complaints and service cases related to orders

• Collaborate closely with sales teams and internal stakeholders to ensure alignment and service excellence

• Use product knowledge, availability insights, and customer-specific information to provide effective solutions

What Makes You the Right Fit

• Bachelor’s degree (any field)

• 1–2 years of experience in Customer Service or Supply Chain in a B2B environment

• Knowledge of domestic and international trade processes

• Experience working with SAP (Enterprise Resource Planning system)

• Strong proficiency in Microsoft Office tools (Excel, Word, PowerPoint)

• Advanced English communication skills (written and verbal)

• Ability to analyze situations, exercise sound judgment, and respond to customer needs with sensitivity

• Strong communication skills and ability to collaborate across different levels of the organization

How Would You Stand Out?

• SAP or related system training certification

• Strong problem-solving mindset with attention to detail

• Highly collaborative, proactive, and team-oriented approach

Why Choose Us?

• Hybrid work model offering flexibility

• Opportunity to work in a global, diverse, and inclusive environment

• Exposure to international business and cross-functional collaboration

• Learning and development opportunities to grow your career

• Be part of a company driven by innovation and sustainability