Junior Service Implementation Analyst

As a Junior Service Implementation Specialist at Sinch, you will play a crucial role in our Global Messaging team, directly supporting the implementation of mobile messaging solutions for our diverse clientele. Reporting to the Global Service Implementation Manager, you'll engage collaboratively with various teams including sales, operations, and technical support to ensure seamless service delivery.

Your primary responsibilities will involve onboarding customers into our rich messaging channels, managing orders, and ensuring effective communication with both internal and external stakeholders. You'll also maintain comprehensive documentation of our services and processes while continuously seeking opportunities for efficiency and quality improvements.

This is a vital role in the company, and you will cooperate with all members of the Sales, Product Management, Support and Implementation teams based across all our global offices. Your core focus will be to administrate and drive client provisioning to ensure our sales and implementation cycles run efficiently.

Key Responsibilities:

• Be responsible for the performance and coordination of all Operator and Partner administration
• Maintain ordering, deployment and on-going usage of messaging services for Sinch clients
• Ownership of internal processes related to client orders and provisioning of inbound numbers or registered senders
• Communication with internal and external stakeholders to detail requirements, changes and service modification
• Keep up to date documentation on provisioned attributes with Sinch partners globally
• Review current processes and look for quality and efficiency gains where possible

• Strong knowledge of computer software and tools.
• Experience in customer service field.
• Effective research skills to support implementation efforts.
• Demonstrated work experience is preferred.
• Ability to collaborate effectively across departments and with various stakeholders.
• Organized and methodical approach to managing multiple tasks simultaneously.
• Resilience under pressure and ability to maintain performance standards.
• Proactive, solution-oriented mindset to problem-solving.
• Analytical thinking with a desire to comprehend process efficiencies.

• Fluency in English (reading and writing) is essential; intermediate proficiency is expected.

Preferred Qualifications:

• Prior experience with web-based CRM or service desk applications (e.g., Salesforce, Atlassian Service Desk/JIRA).
• Data analysis capabilities.
• Proficient presentation skills.

Sinch is a global company composed of people from different countries and cultures. Our benefits adjust regionally to support employees and help them to thrive in every stage of life. We offer valuable benefits and resources, including health and life insurance, a flexible work environment, retirement savings plans, and more. 

Stay healthy: We cover 100% of medical and dental plans for Sinchers and eligible dependents through Bradesco Saúde. 

Flexible benefits: With the Caju flexible benefit card, our Sinchers can choose to use benefits on food, education, and home office assistance. 

Family first: Our Sinchers can enjoy paid maternity leave for 180 days and paternity leave for 30 days. Plus, we provide daycare assistance for kids up to five years old. 

Everyday wellbeing: We partner with Wellhub to help Sinchers access gyms and wellness options. 

Secure your future: Our Partnership with Prudential life insurance provides coverage for all Sinchers in the events of unexpected absences, serious illness, accidents, and disabilities. 

Diversity and inclusion: We offer annual reimbursements for certain expenses related to disabilities and/or transgender needs. 

Take a break: Our Sinchers can take a day off on their birthday to celebrate with their loved ones. 

Our Hiring Process 

In Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. Our Talent Acquisition team, together with hiring managers and the rest of the interviewing team, persistently work towards identifying the candidates that best fit each open job, based on Sinch’ s hiring needs and candidates’ career expectations. We encourage applications from strong candidates with relevant professional backgrounds for this role. Not all applicants will meet all job requirements exactly! Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career. We are always open to candidates that could bring new ideas and perspectives to Sinch!