LATAM Data Analytics & CRM Manager (São Paulo)

Com um legado único em dermatologia e décadas de inovação de ponta, a Galderma é a líder emergente na categoria de dermatologia, presente em aproximadamente 90 países. Oferecemos um portfólio inovador baseado na ciência de marcas premium e serviços que abrangem todo o espectro do mercado de dermatologia em rápido crescimento através de Estética Injetável, Cuidados Dermatológicos e Dermatologia Terapêutica. Desde a nossa fundação em 1981, dedicamos nossa atenção e paixão ao maior órgão do corpo humano - a pele - atendendo às necessidades individuais de consumidores e pacientes com resultados superiores em parceria com profissionais de saúde. Porque entendemos que a pele em que estamos molda nossas vidas, estamos avançando na dermatologia para cada história de pele.

Procuramos pessoas que se concentrem em obter resultados, abracem a aprendizagem e tragam uma energia positiva. Eles devem combinar iniciativa com um senso de trabalho em equipe e colaboração. Acima de tudo, devem estar apaixonados por fazer algo significativo para os consumidores, pacientes e profissionais de saúde que atendemos todos os dias. Nosso objetivo é capacitar cada funcionário e promover seu crescimento pessoal, garantindo ao mesmo tempo que as necessidades comerciais sejam atendidas agora e no futuro. Em toda a nossa empresa, abraçamos a diversidade e respeitamos a dignidade, a privacidade e os direitos pessoais de cada funcionário.

Na Galderma, damos ativamente às nossas equipes motivos para acreditar em nossa ousada ambição de nos tornarmos a principal empresa de dermatologia do mundo. Com a gente, você tem a oportunidade definitiva de adquirir novas e desafiadoras experiências de trabalho e criar um impacto direto incomparável.

About Galderma

Galderma is the leading company dedicated exclusively to dermatology, with a presence in approximately 90 countries. We provide an innovative, science-based portfolio of premium brands and services that cover the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare, and Therapeutic Dermatology. Since our founding in 1981, we have focused our passion on the largest organ of the human body — the skin — addressing the individual needs of consumers and patients with superior outcomes, in partnership with healthcare professionals. We are advancing dermatology for every skin story, because we understand that the skin we are in shapes our life stories.

Working at Galderma

At Galderma, you will have the ultimate opportunity to gain transformative work experiences. We are committed to meeting the individual needs of consumers and patients, delivering superior results in partnership with healthcare professionals.

Within our company, we embrace differences and respect the diversity, privacy, and personal rights of every employee. We are committed to maintaining a respectful and inclusive workplace. We take pride in our dedication to diversity and inclusion and want to ensure that the people we do business with know, share, and respect our standards.

If you are looking to put your ideas into action, make a difference, and live your purpose, this is the place for you.

Opportunity – Key Responsibilities

What you will do:

1. Data Strategy, Governance & Architecture

- Oversee the ingestion, transformation, and availability of data from multiple sources.

-Execute and localize the global data and CRM strategy for LATAM, ensuring alignment with global analytics frameworks and regional business priorities.

- Collaborate with global teams to implement unified data models, taxonomies, architecture and integration standards.

2. Analytics, Insights & Performance Optimization

- Lead the development of dashboards, KPIs, and analytical frameworks, based on ROI modeling.

- Support forecasting, segmentation, sales, targeting.

- Ensure analytics initiatives drive business value.

3. CRM Management & Customer Lifecycle Excellence

- Act as regional business owner for CRM capabilities across LATAM, ensuring adoption of global CRM strategies, templates, and best practices.

- Execute global customer lifecycle management strategies within LATAM markets and provide structured feedback to Global CRM teams.

4. Cross‑Functional Leadership & Stakeholder Partnership

- Act as regional point of contact, building relationships with cross‑functional teams.

- Manage vendors and external partners.

5. Team Leadership & Capability Development

- Build and lead a high‑performing analytics & CRM team.

6. Compliance, Security & Risk Management

- Ensure compliance with global privacy standards and local regulations by implementing data protection practices and conduct audits and risk assessments.

7. IT Operations, Service Governance, Prioritization, and Performance Oversight

- Ensure ITIL practices across incident, problem, change, request.

- Track and control regional ServiceNow tickets. Oversee regional service performance, prioritization, and SLA adherence through ServiceNow, acting as the business escalation point for critical issues.

Knowledge and Skills:

- 8+ years experience in analytics, CRM, BI.

- Experience with Veeva, Salesforce, Power BI, Tableau, Snowflake, Fabric

- Strong understanding of governance, integration, architecture.

- Experience working with global teams.

- Strong communication and stakeholder management.

- Pharmaceutical industry experience is a strong advantage.

Education:

Bachelor's or Master's degree in a related field.

Fluent in English and Spanish

What We Offer

- Inclusive and diverse environment.

- Hybrid work model.

- Access to learning and development.

- Fast‑paced and empowering culture

Additional Information

BENEFITS:

• Meal and Food Allowance

• Mobility Allowance / Parking

• Life Insurance

• Medical Assistance

• Dental Assistance

• Childcare Assistance

• Annual Bonus

• Private Pension Plan

• Pharmacy Agreement

• Wellhub

• Birthday Day Off

• Paternity Leave – 30 days

• Maternity Leave – 6 months

• Discount Club

• 100% subsidized company products

• Home Office

• Short Friday