Onsite Coordinator

About the role

• Coordinate and manage on-site event staff; ensuring each staff member is trained in their duties whether it is validating tickets, guaranteeing all staff goes through Fever policies.


• Operations of the events:
  
  
  
  • Inventories: manage and control all devices used in the event (PDAs, computers, POS etc)
  
  
  • Validation: control the validation system and devices (Fever Partners App)
  
  
  • Flow: control flow of people throughout the entire experience avoiding bottlenecks, crowding and controlling queues
  
  
  • Onsite payment devices and accounts - F&B/Merch
  
  
  
  


• Handle onsite customer complaints, provide appropriate solutions and alternatives within the time limits.


• Follow communication procedures, guidelines, and policies


• Take the extra mile to engage customers


• Daily reporting to Fever Managers about the status of the event; including both the pre and post event findings and feedback, onsite incidences etc


• Point of contact between partner/production/onsite staff and Fever. The Onsite Coordinator will represent Fever Brand onsite and should know everything related to our Culture, Brand and Policies.

PREFERRED QUALIFICATIONS

• Fluency in both English and Portuguese 


• 1+ year of experience in event coordination roles


• Excellent face-to-face communication skills


• Highly organized and efficient; time management skills are key


• A problem-solver with the ability to think strategically and efficiently when faced with on-site issues 


• Willing to learn from mistakes and give feedback on ways of improving the experiences 


• Collaborative approach and willing to get hands dirty and work on all required events tasks


• Be decisive and organized


• Love being part of a dynamic team in a growing company

BENEFITS

• Opportunity to have a real impact in a high-growth global category leader


• Health insurance


• Meal tickets and transport card


• English lessons


• 40% discount on all Fever events and experiences


• Responsibility from day one and professional and personal growth


• Great work environment with a young, international team of talented people to work with!