Operations Supervisor

Essential Job Functions:

• Plans, directs, and controls import customer service team activities on a day to day basis


• Develops and maintains relationships with customers and suppliers resolving concerns, interacting with, key accounts and sales personnel to resolve any conflicts on a timely basis.


• Supervises import documentation.


• Oversee payment process and docs release to suppliers, aging follow-up to avoid invoice overdue.


• Oversee billing to import accounts, according to corporate SOP.


• Supervise shipment manifest on customs system and release of system from the carriers.


• Other duties as assigned

Other Skills/Abilities:

• Understanding of Air and Ocean Import regulations.


• Excellent oral and written communication skills.


• Must have excellent client service skills, responding promptly and professionally to client needs and requests for service and assistance.


• Ability to manually calculate volume for Air and LCL Ocean and calculate part load costs.


• Experience with word processing, spreadsheets and email.


• Must be detail oriented with good organizational skills


• Strong computer skills

Education and Experience

• High School Diploma or GED.


• Minimum 3 years related experience.


• Minimum 5 years industry experience preferred.