People & Culture Manager

About Frontall:

Frontall is an international company specializing in BPO, remote team management, and talent solutions, connecting professionals to U.S. companies.
Our growth is driven by people, cuazlture, and performance. We are strengthening our People & Culture function to operate not as support, but as a strategic business driver.

About the Role:

Key Responsibilities:

People Strategy & Culture

• Define and execute Frontalls People & Culture strategy aligned with business growth
• Translate People First into measurable competitive advantage
• Hiring and onboarding new internal employees, as well as tracking their career path within the company.
• Connect organizational culture to retention, performance, and client satisfaction
• Coordinate internal communication and employee engagement (endomarketing) initiatives
• Partner with Directors and Heads of Departments on strategic workforce decisions

Organizational Structure, Compensation & Benefits

• Develop and maintain structured job architecture, salary bands, and benefits strategies
• Ensure market competitiveness (Brazil & U.S. contexts)
• Support promotion, compensation adjustments, and succession planning decisions
• Contribute to variable compensation and incentive models when applicable

Data, Governance & Systems

• Implement and lead People Analytics
• Develop and track HR KPIs (turnover, engagement, performance, productivity)
• Oversee and improve time tracking and attendance control systems
• Structure and manage Organizational Development (OD/DHO) initiatives
• Prepare executive reports to support data-driven decision-making

Leadership Development

• Develop and support managers and team leaders
• Structure performance evaluation and feedback processes
• Lead difficult conversations with maturity and objectivity
• Strengthen leadership capabilities across the organization

Talent Acquisition & Client Interface

• Support the Recruitment & Selection team (Brazil and U.S.)
• Participate in strategic meetings with U.S. clients
• Support Frontalls international expansion
• Travel as required for client meetings and strategic initiatives

Profile We Are Looking For:

• Strategic and business-oriented mindset
• Strong analytical and data-driven decision-making ability
• High emotional intelligence and leadership presence
• Comfortable operating in growth and transformation environments
• Strong communication skills with international exposure
• Ability to balance approachability with performance focus
• Schedule flexibility and mobility

Requirements:

• Advanced or fluent English (mandatory)
• Proven experience in a strategic People/HR leadership role
• Experience with:
• Internal communication & engagement initiatives
• Compensation & benefits structuring
• Time and attendance systems
• Organizational Development (OD/DHO)
• People Analytics and HR metrics
• On-site availability
• Schedule flexibility
• Availability for international travel if required