Principal Business System Analyst - Salesforce

Job Title: Principal Business System Analyst - Salesforce

Introduction:

We are seeking an experienced Principal Business System Analyst with a strong background in Salesforce to join our IT - FinancialForce PSA Application team. The successful candidate will have a proven track record of analyzing business processes and leading the implementation of Salesforce solutions, with a particular focus on the PSA module by Certinia. This individual will be adept at working in a dynamic, collaborative environment and possess the ability to drive projects forward while working closely with both technical teams and business stakeholders.

Key Responsibilities and Duties:

- Collaborate with Principal BSA/Sr. BSA, global stakeholders, and Product Owners to understand business needs and translate them into functional specifications.

- Lead the elicitation, analysis, and documentation of business requirements.

- Break down complex projects into features and user stories, ensuring clear communication and understanding among team members.

- Engage in agile practices, participate in agile ceremonies, and represent the business function throughout the development process.

- Write user stories and acceptance criteria tailored to business requirements.

- Drive and lead demonstration sessions and backlog grooming meetings.

- Manage issues through the Case Management Lifecycle in Salesforce, handling day-to-day interactions and escalations with customers.

- Work closely with Technical and QA Teams to convey requirements and provide functional guidance.

- Create and maintain comprehensive functional and project documentation.

- Design and maintain process and activity diagrams as necessary.

Required Qualifications:

- Bachelor’s degree in Business, Computer Science, Information Systems, or a related field.

- Minimum of 5 years of experience as a Business Systems Analyst within Salesforce.

- Demonstrable experience with CI/CD development processes based in GitHub.

- Experience working with the PSA Module by Certinia in Salesforce.

- Proficient in setting up permission sets and configuring Salesforce.

- Skilled in creating Flows within Salesforce.

Preferred Skills and Knowledge:

- Salesforce Admin certification is highly desirable.

- Experience integrating with other Salesforce tools is a plus.

Tools Required:

- Salesforce

- GitHub for CI/CD processes

- JIRA or similar tools for agile project management

- Standard office software (e.g., Microsoft Office Suite)

The ideal candidate will be a strategic thinker with excellent problem-solving and communication skills. You will have a strong commitment to improving business processes and the ability to manage customer relationships effectively. Your expertise will play a critical role in the design, development, and functional support of our PSA application, ensuring that we meet and exceed our business customers’ expectations. If you are ready to take on this challenging and rewarding role, we look forward to your application.