Print Production Manager

About SGX

SGX, part of the Propelis Group, brings together more than 150 years of combined experience from SGS&Co and SGK, forming a powerhouse in packaging graphics, prepress, and print production. We offer a full suite of solutions, including artwork and file preparation, plate and cylinder production, and metal deco services, supported by advanced technology and a global footprint.

Position Summary

The purpose of this role is to ensure a wide range of new and existing client print production projects are managed effectively and efficiently . The successful candidate will supervise day-to-day print department operations, including policy, procedure, labor utilization, cost, quality, and capacity, while often working against very tight deadlines.

This role provides oversight, technical leadership, and day-to-day management for a small team dedicated to delivering high-volume projects from initial brief to completion . Responsibilities include acting as a core liaison, managing production workflows, ensuring product launch timelines, and optimizing operational costs.

This position requires strong client-facing communication, a solid understanding of diverse printing processes, and people management skills . The ideal candidate will be highly customer-focused, capable of mentoring a team, and comfortable driving quality and consistency within a fast-paced print production environment. 

Essential Responsibilities, Accountabilities & Results 

To provide superior print production management and service excellence in coordination with the regional leadership teams: 

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  Understand corporate guidelines thoroughly and brief jobs clearly to the corresponding cell units .

  
  


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  Take comprehensive project briefs and strictly follow established procedures for costing and quoting .

  
  


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  Serve as the key primary liaison between the client and SgX .

  
  


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  Work directly with clients and printers to collate all required technical information to initiate jobs .

  
  


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  Contribute deep technical print knowledge in pre-production meetings and brief off-site production cells .

  
  


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  Liaise directly with printers to resolve any print technical issues and periodically gather the latest printer specifications .

  
  


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  Manage and track end-to-end projects from initial artwork design through to final print execution, ensuring product launch timelines are met .

  
  


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  Operate and oversee day-to-day print shop operations under strict deadline constraints .

  
  


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  Promote, service, and consistently exceed customer expectations through proactive vigilance regarding present and future client needs .

  
  


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  Research and implement process improvements in setup procedures to drive cost optimization .

  
  


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  Monitor and improve the overall quality, consistency, and execution of all print deliverables .

  
  


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  Manage labor utilization and effectively plan, direct, and coordinate team activities to ensure goals are accomplished .

  
  


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  Mentor, coach, train, and develop team members, executing supervisory responsibilities including formal staff performance reviews .

  
  


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  Support the development of department policies and procedures, as well as company-sponsored events .

  
  


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  Participate in CAR (Corrective Action Request) investigations and utilize client-appointed systems to record all completed quality checks .

  
  


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  Other ad-hoc projects and responsibilities as assigned by Site, Cell, or Lead Management .

  
  

Specification & Skills 

An individual who has: 

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  Strong analytical, prioritizing, interpersonal, and problem-solving capabilities .

  
  


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  Exceptional project management skills from conception to completion .

  
  


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  Self-motivation, critical attention to detail, and a strict adherence to deadlines and reporting .

  
  


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  Strong verbal and written communication skills, including analysis, interpretation, and reasoning .

  
  


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  A solid understanding and practical application of mathematical concepts .

  
  


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  The ability to develop and maintain collaborative relationships with peers across the organization, as well as internal and external clients .

  
  


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  The ability to work exceptionally well autonomously and within a team in a fast-paced, deadline-oriented environment .

  
  


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  The ability to positively work with and influence peers and senior management teams .

  
  


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  Solid print knowledge spanning different printing processes, including Flexo, Offset, Dry offset, Gravure, etc .

  
  


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  High proficiency in MS Office Suite, Outlook, and internet applications .

  
  


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  Basic knowledge of the Adobe Creative Suite, with a mandatory basic understanding of Photoshop (CS6 or above) .

  
  


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  Experience working in mixed end-user environments (PC and Macintosh) is considered an asset .

  
  


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  Strong presentation, budgeting, and client service/sales skills .

  
  

Internal & External Communications

This person will have frequent contact with: 

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  Clients, to effectively manage requirements, translate needs into workable solutions, and maintain proactive relationships .

  
  


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  Printers and External Suppliers, to exchange technical specifications, resolve print issues, and monitor production quality .

  
  


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  Internal Off-site Production Cells and Supporting Departments, to coordinate workflows from artwork design through to final print .

  
  


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  Assigned Team Members, to provide ongoing mentoring, coaching, training, and performance management .

  
  


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  Lead Print Production, Cell, and Site Management, for reporting, escalation, and alignment on operational goals .

  
  

Development Opportunities

Opportunity to develop within the technical production and leadership tracks at SgX through a proven track record of operational excellence, team leadership, cost improvement, and commitment to maintaining superior print quality standards alongside professional growth.

Educational & Experience Minimum Requirements

This position requires the following knowledge and skills:

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  Academic Qualification: Bachelor’s Degree in Business, Graphic Arts, Print/Packaging Production, or a related field .

  
  


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  Professional Qualification: Must successfully pass the Farnsworth-Munsell Hue Test .

  
  


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  6+ years of progressive print production experience, or an equivalent combination of education and experience .

  
  


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  3+ years of experience in a leadership or supervisory role (direct or indirect), with prior managerial experience preferred .

  
  


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  Language Ability: Native fluency in Portuguese is required. Professional fluency in either English or Spanish is also required.

  
  

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  Work Model: Hybrid with visits to our office, to the customer, and/or printer if needed. Occasional local, national, and/or international travel required