Product Operations Analyst

About Sinch

Sinch is a global leader in the growing Communications Platform-as-a-Service (CPaaS) market. We are experts at enabling businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.

With a presence in more than 50 countries, whether you know us or not, you’ve definitely used our technology. We reach every phone on the planet, powering over 147 billion conversations every year.

Sinch’s values are Make it Happen, Dream Big, Keep it Simple, and Win Together. These values describe how our global organization works and inspire each of our more than 4,000 employees in 55 different countries.

The Team: Product Operations

The Product Operations team is responsible for the operational tasks that ensure the product runs as efficiently as possible. We work to optimize the COGS (Cost of Goods Sold) of our operations, support sales in major deals, and keep the compliance and specificity database updated for 45 countries.

We are experts in the product and in the countries under our responsibility. Our mission is to ensure the product's success in these markets, maximizing its profitability while ensuring compliance with the norms and rules of each market. We achieve this through regular daily activities and continuous improvement and optimization projects.

Responsibilities

• Support the Product Operations Manager in activities related to the operation of more than 20 countries in Latin America.
• Manage the ticket queue, ensuring SLA compliance and providing fast, high-quality responses to both internal and external queries.
• Conduct supplier quality tests using our internal tools and report the results back to the team.
• Update the knowledge base and country rules on Confluence and in our internal AI tools.
• Configure the most efficient suppliers and routes on our platforms, ensuring the best possible balance between quality and price.
• Provide detailed data analysis, using Excel or Google Sheets, to generate insights and content for team projects.

• Completed Bachelor's Degree in any field.
• Ability to analyze data and extract insights.
• Advanced proficiency in Excel or Google Sheets.
• Experience in dynamic and results-oriented environments.
• Good communication skills and experience delivering presentations.
• Intermediate English is required; advanced level is a plus.
• Spanish is an important differential (a strong plus).
• Prior experience in the segment is not necessarily required.
• Must reside in São Paulo or the Metropolitan region.

Stay healthy: We cover 100% of medical and dental plans for Sinchers and eligible dependents through Bradesco Saúde. 

Flexible benefits: With the Caju flexible benefit card, our Sinchers can choose to use benefits on food, education, and home office assistance. 

Family first: Our Sinchers can enjoy paid maternity leave for 180 days and paternity leave for 30 days. Plus, we provide daycare assistance for kids up to five years old. 

Everyday wellbeing: We partner with Wellhub to help Sinchers access gyms and wellness options. 

Secure your future: Our Partnership with Prudential life insurance provides coverage for all Sinchers in the events of unexpected absences, serious illness, accidents, and disabilities. 

Diversity and inclusion: We offer annual reimbursements for certain expenses related to disabilities and/or transgender needs. 

Take a break: Our Sinchers can take a day off on their birthday to celebrate with their loved ones. 

Stay healthy: We cover 100% of medical and dental plans for Sinchers and eligible dependents through Bradesco Saúde. 

Flexible benefits: With the Caju flexible benefit card, our Sinchers can choose to use benefits on food, education, and home office assistance. 

Family first: Our Sinchers can enjoy paid maternity leave for 180 days and paternity leave for 30 days. Plus, we provide daycare assistance for kids up to five years old. 

Everyday wellbeing: We partner with Wellhub to help Sinchers access gyms and wellness options. 

Secure your future: Our Partnership with Prudential life insurance provides coverage for all Sinchers in the events of unexpected absences, serious illness, accidents, and disabilities. 

Diversity and inclusion: We offer annual reimbursements for certain expenses related to disabilities and/or transgender needs. 

Take a break: Our Sinchers can take a day off on their birthday to celebrate with their loved ones. 

Our Hiring Process 

In Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. Our Talent Acquisition team, together with hiring managers and the rest of the interviewing team, persistently work towards identifying the candidates that best fit each open job, based on Sinch’ s hiring needs and candidates’ career expectations. We encourage applications from strong candidates with relevant professional backgrounds for this role. Not all applicants will meet all job requirements exactly! Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career. We are always open to candidates that could bring new ideas and perspectives to Sinch!