Quality & Knowledge Specialist

WHAT YOU’LL DO​​

As a Quality & Knowledge Specialist you are responsible for Quality Management and Knowledge Management for your assigned market(s). You are responsible for, in collaboration with both In-House and Out-Sourced Operations, maintaining and increasing CS global Quality.

• Maintain and control quality assurance processes and standards.
• Set targets and track key performance indicators (KPIs) related to quality.
• Calibrate and spot-check centers quality personnel.
• Develop and maintain a comprehensive knowledge base for customer service teams.
• Ensure that knowledge base content is accurate, up-to-date, and easily accessible.
• Implement knowledge management best practices and tools.
• Create and update knowledge articles, FAQs, and other support materials.
• Lead the quality and knowledge management processes for both in-house and outsourced teams.
• Provide guidance and support to teams to ensure adherence to established processes.

WHO YOU’LL WORK WITH​​

You will act as the primary point of contact for regional and sales market teams.

WHO WE ARE​​

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.​​

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​​

WHY YOU’LL LOVE WORKING HERE ​​

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. ​​

• Staff discount card;
• Meal voucher;
• Transportation allowance;
• Life insurance;
• Dental insurance;
• Health insurance.

JOIN US​​

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.​​

Take the next step in your career together with us. The journey starts here.​​

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.​​