48886995275 - Operations Specialist

Position: Operations Specialist

Hiring Location: Latin America

Employment Type: Full-Time (Remote)

Type of contract: Independent contractor 

Overview:

We’re looking for a skilled Operations Specialist to oversee and optimize day-to-day retail operations across major national accounts, including Target, Walmart, and other key partners.

Key Responsibilities:

• Manage daily retail operations end-to-end across mass-retail accounts — from purchase order intake and allocation to pick/pack/ship, routing, ASNs, invoicing, and deduction resolution.
• Oversee logistics, order flow, inventory, and forecasting in close collaboration with internal operations teams, 3PL partners, and retail counterparts.
• Maintain and manage EDI and retail portals (Walmart Retail Link, Target Partners Online, and related systems) to ensure clean 850/855/856/810/997 flows and consistent on-time, in-full execution.
• Ensure retailers remain in stock by driving demand planning and forecasting (MAPE), setting weeks-of-supply targets, and balancing inventory health across distribution centers and DTC channels.
• Partner daily with 3PLs for order management, performance monitoring, and SLA compliance.
• Lead OTIF and chargeback performance — monitor retailer scorecards, prevent compliance issues, and implement root-cause analyses and Corrective Action Plans.
• Act as the escalation point for operational issues, resolving constraints quickly and communicating clear ETAs and next steps with urgency and accuracy.
• Apply strong analytical and operational skills in demand planning, forecasting, and inventory control (including WOS, safety stock, and seasonality management).
• Demonstrate a proven track record of improving OTIF/fill rates and reducing chargebacks.

Qualifications:

• 3–5+ years of experience in CPG retail operations with direct exposure to Walmart and Target accounts (experience with Costco, Walgreens, Kroger, B&N, or other majors is a plus).
• Proficiency with Walmart Retail Link, Target Partners Online (TPO), and EDI workflows (850/855/856/810).