50770544438 - Customer Assistant Manager

Position: Customer Assistant Manager

Location: Latin America - Remote

Employment Type: Full-Time

Type of contract: Independent contractor 

Scope of role:

We’re looking for a highly driven Customer Assistant Manager who can operate with confidence, accuracy, and initiative. This role is not a traditional virtual assistant position—you will be directly involved in customer-facing operations, internal systems management, and cross-team collaboration. You’ll be expected to take ownership, communicate effectively, and adapt quickly as workflows evolve.

Responsibilities:

• Assist in overseeing customer support operations and ensure all inquiries are handled efficiently.
• Manage and respond to customer communications through Intercom (training provided).
• Support and maintain updates in Pylon (training provided).
• Join and lead client calls when needed to provide support, gather information, or address concerns.
• Communicate clearly and professionally across chat, email, and video calls.
• Ensure customer data, support tickets, and operational tasks are processed accurately across multiple platforms.
• Collaborate with internal teams to resolve customer issues and escalate complex cases when necessary.
• Identify process gaps and recommend improvements to enhance overall customer experience.
• Handle administrative, operational, and project-related tasks beyond a typical VA role.
• Adapt quickly to new tools, workflows, and evolving responsibilities.
  
  

Requirements:

• Excellent verbal and written communication skills; confident speaking with clients on calls.
• Fast learner with strong problem-solving abilities.
• Tech-savvy and comfortable learning new software.
• Highly organized with strong attention to detail.
• Able to work independently and collaboratively.
• Customer-focused, proactive, and resourceful.