Account Manager Rio de Janeiro, Brazil

This position sits in our Sales organisation and is measured on retention and expansion. You will own a book of existing enterprise customers, keeping them successful, renewing them on time and growing them into wider deployments, working closely with Pre-Sales, Field Deployment Engineers and Account Executives.

What you'll do

• Own a portfolio of enterprise accounts and their renewal and expansion targets.


• Build trusted relationships with risk, compliance, legal, security and AI leaders across each account.


• Run account plans, quarterly business reviews and renewal negotiations.


• Find and close upsell and cross-sell opportunities, bringing in Pre-Sales and FDEs for demos, pilots and rollouts.


• Spot churn risk early and coordinate with Product and Engineering to resolve customer issues.


• Forecast renewals and expansion accurately and keep the CRM up to date.

What you'll bring

• At least 5 years of account management, customer success or sales experience in B2B SaaS, ideally with enterprise customers.


• A track record of hitting renewal and expansion targets.


• Experience managing multi-stakeholder relationships and commercial negotiations.


• Excellent communication in English and Portuguese; Spanish is a plus.


• Organised, proactive account management habits and proficiency with CRM tools.


• A genuine interest in enterprise buyers and topics such as risk, compliance, technology and AI.

Nice to have

• Experience with AI, data, security or GRC software.


• Experience managing accounts in financial services, insurance or other regulated industries.


• Familiarity with AI governance frameworks such as the EU AI Act, NIST AI RMF or Brazil's proposed AI regulation.

Location and working model

• Rio de Janeiro, Brazil.


• Hybrid or remote, with travel to customer meetings as needed.


• Close coordination with colleagues across the UK, US, India and Brazil, so some flexibility for time zones.

Compensation

Base: $40,000 USD per year, plus commission tied to retention and expansion. Contract type: PJ (pessoa jurídica). Stock options included.

Interview process

• HR screen


• Hiring manager interview


• Technical assessment


• Task or skills assignment


• Culture fit


• Offer