This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Analista de Suporte based in Brazil.
This role is an opportunity to take ownership of a growing support function within a dynamic technology environment.
You will be responsible for delivering a human-centered support experience while helping structure and improve support operations.
The position combines customer interaction, problem-solving, process organization, and continuous improvement.
You will act as a key connection point between customers and internal teams, ensuring efficient resolution of requests.
The ideal candidate is proactive, organized, and motivated by creating value through excellent service.
You will have autonomy to shape processes, improve workflows, and contribute directly to customer satisfaction.
This is a remote opportunity for someone who enjoys challenges, collaboration, and building solutions from the ground up.
Accountabilities:
As an Analista de Suporte, you will be responsible for managing customer support operations, ensuring high-quality service and helping evolve support processes. This role requires ownership, analytical thinking, and strong communication skills to solve problems effectively and create a seamless customer experience.
- Manage and resolve customer support requests, ensuring fast, accurate, and empathetic responses.
- Take ownership of the support process, helping structure workflows, documentation, and operational visibility.
- Analyze recurring issues and identify opportunities for process improvements.
- Communicate clearly with customers and internal teams to ensure effective problem resolution.
- Organize and prioritize support demands according to urgency and business impact.
- Maintain accurate records and documentation related to customer interactions and solutions.
- Contribute to the continuous development of the support area by suggesting improvements and best practices.
Requirements:
We are looking for a professional with customer support experience, strong communication skills, and the ability to work independently in a fast-paced environment. The ideal candidate combines technical curiosity, problem-solving abilities, and a customer-focused mindset.
- Minimum of 2 years of experience in customer service or customer support roles.
- Experience supporting SaaS B2B products and working with Help Desk environments.
- Degree in Administration or related fields (completed or in progress).
- Familiarity with data analysis and using information to support decision-making.
- Strong written and verbal communication skills.
- Ability to work autonomously, organize priorities, and manage multiple requests.
- Experience with support tools such as Intercom and ClickUp.
- Proactive mindset with ownership, attention to detail, and commitment to customer satisfaction.
Nice to have:
- Previous experience supporting technology solutions for engineering, construction, or related industries.
- Experience helping build or improve support processes in growing companies.
Benefits:
- 100% remote work model.
- PJ (contractor) employment model.
- TotalPass with discounts for fitness activities.
- Access to health and wellness platforms supporting physical and mental well-being.
- Birthday day off.
- 15 consecutive paid days off for rest and recharge.
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