B2C Appointment Setter

We’re seeking a bilingual (English/Spanish) Inbound Appointment Setter to outbound dial leads from paid ads (Facebook/Instagram) for our high-traffic beauty salon client. You’ll handle calls, texts, and DMs from prospects, schedule appointments, and ensure a smooth client experience. Ideal candidates are process-oriented, confident communicators, and love connecting with clients.

Brief Background

• We are a local family-owned hair and beauty salon in Fontana, California that has been around for 21 years.
• We offer a large variety of services ranging from haircuts, color, highlights, eyelash extensions, hair extensions, permanent makeup, etc. 
• However our most common services are haircuts, color, and highlights.
• We're looking for someone that's motivated, compassionate, patient, and concise in their communication.

General Overview

Daily Duties

• Calling all leads that opt-in to ads on Facebook or Instagram
• Responding to inbound SMS, Facebook DMs, and Instagram DMs that are escalated to a human when AI cannot handle it
• Creating follow up tasks in the CRM
• Booking appointments, rescheduling, and cancelling
• Calling no-shows to get them back on the calendar
• Communicating with hair stylists regarding client requests and scheduling needs
• EOD Reporting

Weekly Duties

• Weekly Review Meeting
• Understand KPI targets, collaborate on ideas for improving them

Schedule: This is a full time role (40 hours per week) that must meet with the following schedule:

• Monday: 9 AM to 6 PM PST
• Tuesday: Off
• Wednesday: 9 AM to 6 PM PST
• Thursday: 9 AM to 6 PM PST
• Friday: 9 AM to 6 PM PST
• Saturday: 9 AM to 6 PM PST

• Sunday: Off
• 1 hour of break (30 min lunch, + 2 -15 min. or 1 -30 min. break)

• Language: Advanced English & Spanish (bilingual).
• Location: Based in Latin America with
• Sales Experience: Minimum 6 months of sales experience, with the ability to perform discovery, build rapport, and handle objections.
• Communication: Confident, articulate, and friendly on the phone; extroverted personality.
• Emotional Intelligence (EQ): Able to read tones, detect hesitation, and proactively address it.
• Process-Oriented: Detail and process-oriented, capable of following instructions and SOPs.
• Problem-Solving: Ability to resolve edge case scenarios independently and overcome objections
• CRM Literacy: Experience using a CRM and keeping leads organized. Experience using GoHighLevel is a big plus.
• Internet: Fast and reliable internet and back up in case of outages
• Computer: Minimum 6 GB RAM (8-16+ GB preferred), with a mouse. Second monitor preferred

Preferred Qualifications

• 1 year+ sales experience.
• Salon/beauty service industry familiarity (or any B2C appointment-based service business experience).
• Personal interest in beauty/self-care industry.
• Experience dealing with female clientele
• AI literacy, specifically with AI agents or AI-powered tools for business/sales applications 

• 100% Remote – work from anywhere.
• Opportunity to work closely with a growing company
• Collaborative and creative work environment
• Competitive salary: Base salary range is $1,000-$1,400 per month plus attractive commission structure based on successful appointments completed, and performance bonuses.