This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Business Operations Director based in Brazil.
This is a high-impact execution role focused on building the operational engine that enables Customer Success to scale efficiently. You will turn business strategy into measurable initiatives, repeatable processes, and systems that deliver tangible results. The role spans Customer Success, RevOps, Product, Engineering, AI, Finance, and Data, giving you broad organizational visibility and influence. You’ll lead initiatives from prioritization and requirements through implementation, adoption, and measurement. A major focus will be accelerating AI adoption within Customer Success while improving operational efficiency and productivity. You’ll also establish executive reporting and governance mechanisms that enable faster, data-driven decision-making. This is an ideal opportunity for a hands-on operations leader who combines strategic thinking with a strong bias toward execution and accountability.
Accountabilities:
- Own the Business Operations portfolio end to end, prioritizing initiatives based on business impact, establishing clear deadlines and owners, and ensuring measurable outcomes are delivered.
- Design and implement the Customer Success operating model, including capacity planning, workload management, account assignment, and organizational design.
- Drive AI adoption across Customer Success from opportunity identification through requirements definition, implementation, production rollout, adoption, and measurement of results.
- Establish and maintain executive dashboards that provide actionable visibility into operational performance, business outcomes, and key metrics.
- Lead governance cadences including weekly operating reviews, monthly business reviews, and decision-oriented reporting for senior leadership.
- Coordinate cross-functional initiatives across Customer Success, RevOps, Product, Engineering, AI, Finance, and Data, proactively managing dependencies and removing blockers.
- Establish clear accountability across teams, escalate issues quickly when necessary, and maintain momentum against agreed timelines and objectives.
- Quantify the impact of operational initiatives through metrics such as efficiency gains, productivity improvements, manual work eliminated, customer outcomes, and return on investment.
- Identify opportunities to improve processes, systems, workflows, and organizational effectiveness across the Customer Success function.
- Build and develop a high-performing Business Operations team, including hiring, coaching, setting expectations, and maintaining a high standard for execution.
- Translate strategic priorities into practical operating mechanisms that can be adopted, measured, and continuously improved.
- Promote a culture of ownership, urgency, data-driven decision-making, and measurable delivery across the organization.
Requirements
- 8+ years of experience in Business Operations, Strategy, Revenue Operations, Customer Success Operations, consulting, or a closely related field.
- Proven track record of building and implementing operational systems and processes, with a strong focus on execution and measurable outcomes rather than strategy recommendations alone.
- Demonstrated experience leading managers and cross-functional programs through completion while managing deadlines, dependencies, and competing priorities.
- Strong analytical and structured problem-solving capabilities, with the ability to translate complex business problems into practical solutions.
- Comfort working directly with data and business intelligence tools; experience with SQL, Power BI, or similar technologies is a strong advantage.
- Strong executive presence and stakeholder management skills, including the ability to influence senior leaders, drive decisions, challenge assumptions, and hold peers accountable.
- Strong builder mindset with a clear bias toward action, ownership, and delivering tangible results.
- Experience operating effectively across multiple business functions and navigating complex organizational dependencies.
- Excellent written and verbal English communication skills for collaboration with international stakeholders and leadership.
- Experience in B2B SaaS environments is preferred.
- Experience implementing or scaling AI-enabled workflows, automation, or AI adoption programs is highly desirable.
- Strong leadership, coaching, prioritization, communication, and organizational skills.
- Ability to operate effectively in a fast-paced environment where priorities evolve and initiatives require hands-on ownership.
Benefits
- Contract model: PJ contractor engagement based in Brazil.
- Work model: Remote position, allowing you to work from Brazil.
- Strategic impact: Opportunity to shape the operating model and scalability of a Customer Success organization.
- Cross-functional exposure: Work closely with Customer Success, RevOps, Product, Engineering, AI, Finance, and Data teams.
- AI transformation: Lead initiatives focused on implementing and scaling AI-enabled workflows and improving operational productivity.
- Leadership opportunity: Build, coach, and develop a Business Operations team with direct influence over its execution standards and capabilities.
- Executive visibility: Partner with senior leadership through operating reviews, business reviews, dashboards, and strategic decision-making.
- International environment: Collaborate across functions and potentially distributed teams in a technology-driven B2B environment.
- High-autonomy culture: Opportunity to own initiatives from strategy through implementation, adoption, and measurable business impact.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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