Client Relations Specialist (Colombia/Mexico, Spanish and English Languages)

FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Client relations Specialist in Colombia or Mexico.

Role Overview:

We are looking for a proactive and client-focused Client Relations Specialist to provide top-tier support and relationship management for our clients and partners. In this role, you will be the first point of contact for new and existing clients, ensuring a seamless onboarding experience, fast issue resolution, and ongoing client satisfaction.

Key Responsibilities:

• Serve as the primary contact for client inquiries via phone, email and messaging platforms.
• Assist with account opening, KYC verification, deposits/withdrawals, and platform navigation (MT4/MT5, cTrader, TradingView or proprietary platforms).
• Build and maintain strong relationships with retail and/or institutional clients and partners to improve retention and client satisfaction.
• Provide guidance on trading tools, promotions, and company offerings in a professional, compliant manner.
• Proactively follow up with clients to ensure a smooth trading experience and identify upselling or cross-selling opportunities.
• Collect and report client feedback to help improve products, services, and support processes.
• Stay up to date with company policies, market news, and regulatory changes relevant to the Forex/CFDs industry.

Candidate Profile:

• 1–3+ years of experience in client support, account management, or a similar role in the Forex/CFDs or online trading industry.
• Native Spanish and excellent communication skills in English (written and verbal).
• Understanding of MT4/MT5, cTrader, TradingView platforms, basic trading terminology, and financial markets.
• Strong customer service orientation with the ability to handle clients from different backgrounds and regions within Latam.
• High attention to detail, especially in handling sensitive client information.
• Comfortable working in a fast-paced, performance-driven environment.
• Ability to work flexible shifts, including evenings or weekends, if required.
  

Will be considered as a plus:

• Experience with CRM systems (e.g., Salesforce, Zendesk)
• Familiarity with KYC/AML procedures
• Bachelor's degree in Business, Finance, or related field

Why Join Us:

• Welcoming, young and multicultural team with approachable leadership
• Ability to contribute to dynamic business at a growth phase
• High level of autonomy, support of ideas and putting your expertise into the best practices for the company
• Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
• Competitive remuneration, regular salary reviews and performance-based incentive schemes
• Vibrant company life: from team activities to global celebrations
• Fully remote work
• Exposure to global financial markets and fintech innovations