This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Consultor de Relacionamento e Expansão de Clientes based in Brazil.
Join a customer-focused team where building long-term relationships is key to driving business success. In this role, you will manage a portfolio of clients, helping them maximize the value of the solutions they use while identifying opportunities for growth and expansion. You'll act as a trusted advisor, working proactively to increase customer satisfaction, improve retention, and support sustainable revenue growth. Collaborating with cross-functional teams, you'll play a central role in delivering an outstanding customer experience. This opportunity is ideal for professionals who combine strong relationship-building skills with a consultative, results-oriented mindset.
Accountabilities:
- Manage a portfolio of clients, maintaining strong, consultative relationships throughout the customer lifecycle.
- Conduct regular meetings to understand client objectives, challenges, and opportunities for success.
- Identify and develop upselling and cross-selling opportunities to drive account growth.
- Proactively monitor customer health and implement retention strategies to minimize churn.
- Create and execute action plans for at-risk accounts to improve engagement and long-term satisfaction.
- Track key customer success metrics, including Health Score, NPS, product adoption, and payment status.
- Collaborate closely with Sales, Product, Support, and Finance teams to ensure a seamless customer experience.
- Maintain accurate records of customer interactions and activities within the CRM.
- Monitor individual performance metrics related to customer satisfaction, retention, and revenue expansion.
Requirements
- Higher education degree completed or currently in progress.
- Experience in customer relationship management, customer success, account management, or consultative client service is highly desirable.
- Strong communication and interpersonal skills, with the ability to build lasting client relationships.
- Consultative mindset with the ability to identify business opportunities and deliver customer value.
- Strong organizational skills and the ability to manage multiple client accounts simultaneously.
- Results-driven profile with a focus on customer retention, satisfaction, and business growth.
- Ability to work collaboratively with cross-functional teams.
- Comfortable working in a fully remote environment with an appropriate home office setup.
Benefits
- CLT employment contract.
- 100% remote work.
- Flexible working hours focused on results and deliverables.
- Meal and food allowance (VA/VR).
- Health insurance.
- Digital healthcare services.
- Dental insurance.
- Wellhub membership.
- Sesc partnership.
- Life insurance.
- Funeral assistance.
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