This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Pleno | Produtos Digitais based in Brazil.
This role is focused on delivering an outstanding customer experience within the digital education and products ecosystem, acting as a key partner throughout the client journey. You will be responsible for guiding customers from onboarding to ongoing success, ensuring they achieve meaningful results with the product and services. Working closely with internal teams, you will help translate client needs into actionable improvements and opportunities. The environment is dynamic, fast-growing, and highly collaborative, with a strong focus on performance and customer value. You will play a central role in strengthening relationships, increasing retention, and expanding customer lifetime value. This is a hands-on position for someone who enjoys combining relationship management, strategy, and data-driven decision-making.
Accountabilities:
You will be responsible for managing the customer journey end-to-end, ensuring satisfaction, engagement, and measurable success throughout their lifecycle. This includes:
- Leading onboarding processes and guiding new clients through a structured and high-quality experience
- Acting as the main point of contact for clients, ensuring clear communication and strong relationships
- Monitoring customer health metrics, satisfaction levels, and product usage indicators
- Conducting regular follow-ups and strategic check-ins to ensure alignment and value delivery
- Identifying expansion opportunities such as upsell and cross-sell in collaboration with sales teams
- Recording client information, updates, and action plans in CRM systems
- Sharing insights and feedback with internal teams to improve products, processes, and customer experience
Requirements:
We are looking for a professional with experience in Customer Success, client relationship management, or similar roles in digital-first environments. You should be comfortable managing multiple accounts and delivering a consultative, structured approach to customer success. Strong communication skills and a proactive mindset are essential.
- Experience in Customer Success, Account Management, or Customer Support roles
- Background in digital products, agencies, SaaS, or education businesses
- Strong communication skills, both written and verbal
- Analytical mindset with ability to interpret data and customer metrics
- Organized profile with ability to manage multiple priorities simultaneously
- Results-driven approach focused on retention, satisfaction, and expansion
- Familiarity with CRM tools, task management platforms, and spreadsheets
Benefits:
- Competitive compensation aligned with market standards
- Remote work flexibility depending on operational structure
- Dynamic and fast-growing environment with strong learning opportunities
- Exposure to the digital education and infoproduct ecosystem
- Collaborative culture focused on autonomy and performance
- Opportunities for professional growth and development
- Direct impact on customer success and business expansion
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