Customer Success Specialist - Brazil

Do you love working with customers and managing key projects?
We’re continuing to expand our team!

We are looking for a new Customer Success Specialist to join us, based in Brazil. 

As part of the Go-To-Market and Customer Success team, and to support Veridas' customers, your responsibilities will include:

• Customer support in all its aspects, conducting regular follow-up meetings and participating in initial meetings with potential clients.

• Managing project launches: delivering cloud credentials, software, licenses, and hardware to clients.

• Providing guidance and advice to clients on their integration processes, collaborating with Veridas' various technology teams.

• Working closely with the sales team to identify any opportunities for upselling to Veridas customers.

• Monitoring production, generating reports and KPIs, and updating clients on the delivery of our services.

• Service Desk: managing the support desk for external customers, reviewing issues until they are fully resolved.

• Preparing technical status reports for accounts and presenting findings in internal or external meetings.

• Identifying expansion opportunities (upsell/cross-sell) and working with Sales to propose new use cases and increase the account’s recurring business.

• Tracking key usage metrics, identifying opportunities for improvement, and reducing churn.