This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Consultant based in Brazil.
This role offers the opportunity to provide high-quality customer support for innovative technology solutions in a fully remote environment.
The professional will assist users with technical questions, troubleshooting connectivity issues, and ensuring a smooth customer experience.
You will work with international teams, communicate with different stakeholders, and help resolve challenges efficiently.
The position combines customer service excellence, problem-solving skills, and technical knowledge in a fast-paced digital environment.
The ideal candidate will enjoy supporting users, learning new technologies, and contributing to customer satisfaction across global markets.
This is a great opportunity for someone looking to grow professionally while working in a multicultural and collaborative setting.
Accountabilities:
- Deliver outstanding customer support through phone calls and emails, ensuring a positive and efficient user experience.
- Assist customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting.
- Analyze technical problems, identify root causes, and provide clear step-by-step solutions to non-technical users.
- Accurately document customer issues, resolutions, and troubleshooting processes within internal systems.
- Escalate complex or unresolved cases to the appropriate teams while ensuring proper follow-up.
- Handle sensitive customer information responsibly, following security and data protection practices.
- Collaborate with developers and cross-functional specialists to improve solutions and resolve customer challenges.
Requirements:
- Native or C2-level German proficiency in both written and spoken communication.
- Strong English skills at B2+/C1 level.
- Basic understanding of Wi-Fi and Ethernet connectivity concepts.
- Ability to troubleshoot common technical issues and explain solutions clearly to users.
- Previous experience in customer support or technical support roles is considered a plus.
- Strong organizational skills with the ability to prioritize and manage multiple requests effectively.
- Excellent attention to detail and problem-solving abilities.
- Availability of a personal computer or laptop with at least 8GB RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).
- Strong communication skills and ability to work effectively in a remote, international environment.
Benefits:
- Fully remote work opportunity.
- Fixed Monday-to-Friday schedule, from 10 AM to 6 PM CET.
- Compensation paid in USD.
- Opportunity to work in an inclusive and multicultural international environment.
- Rewards for successful employee referrals.
- Strong focus on work-life balance.
- Supportive leadership focused on professional development and long-term collaboration.
- Opportunities for continuous learning and self-development.
- Trust-based culture with no time-tracking requirements.
- Benefit conditions may vary depending on the engagement model, with specific compensation, benefits, and work conditions defined in the agreement if selected.
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