This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Gerente de Operações based in Brazil.
This role is responsible for leading technology operations, ensuring service quality, operational efficiency, and team performance.
You will coordinate projects, service demands, and operational workflows while maintaining high standards of delivery.
The position requires strong leadership skills to manage teams, optimize processes, and ensure compliance with service agreements.
You will act as a key connection point between technical teams, business stakeholders, and external partners.
This is an opportunity to contribute to complex technology environments, driving continuous improvement and operational excellence.
The role offers the chance to work in a collaborative, innovation-driven environment focused on reliability and customer satisfaction.
Accountabilities:
The role focuses on managing operational activities, leading teams, ensuring service continuity, and maintaining high levels of performance across technology operations.
- Coordinate services, demands, projects, and ticket queues, ensuring quality delivery and smooth operation of assigned workstreams.
- Supervise team performance, delegate responsibilities, monitor results, address deviations, and ensure employees meet required qualifications.
- Plan and manage internal and on-call work schedules, including 24x7 operations and support shifts, ensuring adequate coverage.
- Act as the main technical and operational point of contact between service teams and key stakeholders.
- Organize training initiatives, encourage technical knowledge sharing, support onboarding processes, and monitor team development plans.
- Track compliance with Service Level Agreements (SLAs), manage service request lifecycles, and follow up on critical incidents with external suppliers.
- Ensure teams follow operational standards, security guidelines, and established procedures.
- Manage employee access controls, communicate operational changes, and ensure compliance with administrative requirements.
Requirements:
The ideal candidate has a strong background in technology operations management, team leadership, and service delivery, with the ability to coordinate complex environments and drive continuous improvement.
- Bachelor’s degree completed in Information Technology, Computer Science, Information Systems, Computer Engineering, or related fields.
- Postgraduate degree or MBA in Information Technology, Project Management, IT Service Management, Operations Management, or related areas.
- Experience managing technology operations, service teams, projects, or technical support environments.
- Strong leadership, communication, and stakeholder management skills.
- Ability to organize priorities, manage multiple demands, and make decisions in operational scenarios.
- Knowledge of service management practices, operational processes, and performance monitoring.
- Familiarity with ITIL Foundation v4 certification or equivalent training is desirable.
- Experience working with SLAs, incident management, and service delivery governance is an advantage.
Benefits:
- Full-time employment opportunity.
- Remote work model.
- Opportunity to work in a technology-focused and innovation-driven environment.
- Professional growth and development opportunities.
- Exposure to complex operational challenges and strategic technology initiatives.
- Inclusive workplace culture focused on diversity, collaboration, and equal opportunities.
- Possibility to work with multidisciplinary teams and modern technology solutions.
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