Global Delivery Leader (Transformation & Operations)

The Global Delivery Leader will own the transformation and continuous improvement of the global delivery function, ensuring scalable operations, strong governance, and measurable business outcomes. The role requires a strategic leader who can design operating models, drive adoption, and connect delivery performance with business growth.

• Lead the transformation from traditional project-based delivery toward AI-enabled, automated, and repeatable service delivery models.


• Design and implement a standardized global delivery operating model, including methodologies, governance structures, and execution frameworks.


• Modernize delivery processes through automation, AI capabilities, and data-driven performance visibility.


• Establish delivery readiness for new service offerings, including AI transformation initiatives, managed services, and outcome-based solutions.


• Optimize global delivery capacity planning, workforce models, service center utilization, and cross-regional resource allocation.


• Drive delivery economics through improved utilization, cost optimization, margin management, and operational efficiency.


• Establish consistent PMO practices, project lifecycle standards, reporting processes, forecasting models, and risk management frameworks.


• Promote AI-enabled delivery practices by embedding agentic workflows and human-AI collaboration into everyday operations.


• Collaborate with executive leadership and teams across commercial, product, finance, and people functions to ensure alignment and successful transformation adoption.

Requirements:

The ideal candidate is an experienced transformation leader with a strong background in global technology delivery, operational models, and scaling professional services organizations. This professional combines strategic vision with hands-on execution skills and is comfortable leading complex change initiatives across international teams.

• Proven experience redesigning delivery organizations from project-based execution models into scalable and repeatable service delivery ecosystems.


• Strong expertise in global operating model design, governance frameworks, delivery methodologies, and organizational transformation.


• Deep understanding of delivery economics, including utilization, margins, cost optimization, and service business financial models.


• Experience applying AI transformation principles, including agentic AI workflows, automation, and AI-ready process redesign.


• Strong background in capacity planning, workforce optimization, and global resource management.


• Experience leading PMO structures, project governance, reporting standards, and risk management practices.


• Ability to drive change management initiatives and support teams through significant organizational transformation.


• Strong cross-functional leadership skills, with the ability to influence stakeholders across business, technology, finance, and operations.


• Excellent communication, strategic thinking, and problem-solving abilities.


• Experience working in global, multicultural environments with distributed teams.


• Fluency in English is required.

Benefits:

• Strategic executive leadership role with global impact and visibility.


• Opportunity to shape and implement a future-ready AI-enabled delivery operating model.


• Close collaboration with executive leadership and senior stakeholders across the organization.


• Flexible hybrid working model with the possibility to work remotely from Brazil.


• Competitive executive compensation package, including base salary, performance-based incentives, and benefits aligned with role seniority.


• Opportunity to lead meaningful transformation initiatives and create lasting operational impact.


• International environment with collaboration across multiple countries and cultures.


• Continuous learning opportunities focused on AI transformation, operational excellence, and global leadership.


• Culture centered on ownership, innovation, and the freedom to challenge existing models.