Salary :
R$1,500 - 2,500 monthly
HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.
Location: Remote from Latin America
Position Type: Full-time
Schedule: Monday – Friday, 9:00 AM – 6:00 PM US Eastern Time / ET
Builds, maintains, and audits operational workflows and Standard Operating Procedures (SOPs) across clinical, administrative, and revenue-cycle functions.
Conducts recurring operational audits to identify bottlenecks, unclear task ownership, outdated procedures, and workflow inefficiencies.
Coordinates cross-functional process improvement projects following a strict completion standard: Build → Test → Document → Train/Communicate → Close.
Monitors implemented processes, updates documentation, and ensures operational continuity across personnel transitions.
Maintains complete visibility across inquiry, intake, consultation scheduling, client onboarding, ongoing client management, and billing workflows.
Audits administrative and client-facing touchpoints to resolve delays, reduce duplicate data entry, and improve handoffs between clinical, billing, and intake teams.
Develops quality control frameworks and tracking systems that enhance client satisfaction and revenue lifecycle efficiency without crossing into direct clinical decision-making.
Serves as a primary systems administrator across cloud platforms, auditing configurations, data structures, and software integrations.
Configures and improves CRM workflows, project boards, tracking structures, and automations to streamline communication and eliminate manual redundancies.
Oversees platform testing, system troubleshooting, and user documentation across business tools (e.g., SimplePractice, monday.com, ActiveCampaign, Notion, BambooHR).
Builds, streamlines, and maintains executive dashboards, KPI scorecards, and recurring operational reports.
Tracks and analyzes core metrics, including revenue trends, accounts receivable, clinician utilization rates, client conversion, retention, and compliance.
Organizes, validates, and connects operational data using spreadsheets (Google Sheets, Microsoft Excel) and data visualization tools (Looker Studio, AppSheet).
Translates leadership priorities into actionable project plans complete with defined task owners, milestones, and deliverables.
Researches software platforms, operational vendors, and technical solutions, compiling concise comparison summaries for executive review.
Tracks active practice initiatives, dependencies, and potential barriers across clinical, administrative, HR, and marketing functions.
Educational & Professional Background: Bachelor's degree in Business, Operations, Healthcare Administration, or related field (or equivalent professional experience), with 2+ years of experience in operations coordination, project management, business analytics, or healthcare administration.
Healthcare Domain Experience: Direct prior experience working within a mental health, behavioral health, outpatient medical, or healthcare services environment.
Advanced English Proficiency: C1-level English proficiency (CEFR) or equivalent, featuring exceptional written and spoken communication skills for executive and clinical collaboration.
Systems & Process Mastery: Demonstrated capability to audit interconnected workflows, identify operational gaps, author SOPs, and build scalable systems.
Data & Spreadsheet Literacy: Advanced proficiency in data organization, spreadsheet formulas, executive dashboard creation, and KPI modeling using Google Sheets or Microsoft Excel.
Technology Aptitude: Proven ability to learn, configure, and integrate cloud-based software platforms independently (e.g., SimplePractice, monday.com, Google Workspace, Notion, BambooHR, ActiveCampaign).
Schedule Alignment: Full availability to work standard US Eastern business hours (Monday – Friday, 9:00 AM – 6:00 PM ET).
HIPAA-Compliant Infrastructure: Private, secure remote workspace ensuring full HIPAA compliance, equipped with a high-performance computer, webcam, headset, and high-speed internet.
Experience supporting healthcare revenue cycle management, medical billing, client intake, or practice compliance.
Hands-on experience developing dashboards or automations using Looker Studio, AppSheet, Zapier, or specialized healthcare CRM tools.
Experience managing or coordinating administrative or operational team members.
Competitive Salary: Baseline compensation of $1,500 – $2,000 USD/month.
Paid Time Off: Paid time off (PTO) plus observed U.S. national holidays.
Structured Onboarding: Comprehensive training, structured orientation, and ongoing professional development.
Career Growth Pipeline: Clear advancement potential toward an Operations & Systems Manager role with direct team leadership and expanded operational authority.
100% Remote Infrastructure: Predictable full-time commitment executed remotely within a warm, mission-driven healthcare practice.
O GrabJobs é o portal de empregos número 1 em Brazil, conectando você rapidamente a milhares de empregos de ! Encontre os melhores empregos de em Brazil, candidate-se com apenas 1 clique e consiga um emprego hoje!
Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.
Your email job alert is now active!