People Advisor (Brazil)

The People Advisor is a critical support role within the People Operations team, responsible for ensuring smooth and effective delivery of HR services and processes across the employee lifecycle. As the first point of contact for employee HR queries in the region, this role provides guidance on policies, onboarding, performance, and rewards. Working closely with the Senior People Advisor and regional teams, the People Advisor helps maintain compliance, facilitates employee relations, and contributes to the continuous improvement of HR processes. This position offers an opportunity for individuals eager to grow in a fast-paced, mission-driven environment, providing hands-on experience in international HR operations. 

Key Responsibilities 

• Serve as First Point of Contact: Address employee HR queries within the region promptly, providing guidance on policy and procedural matters, escalating complex issues as needed. (Communication: Listens to others, Adheres to central team processes)


• Onboarding and Offboarding Support: Facilitate a smooth transition for new joiners, coordinating the onboarding process and ensuring all necessary documentation is completed. For offboarding, manage exit procedures, including equipment retrieval, payroll coordination for final payments, and conducting exit interviews. (Results Orientation: Owns deliverables, Prioritizes impact)


• Data and Compliance Management: Maintain accurate records in HRIS, ensuring data accuracy, consistency, and confidentiality. Support the compliance team by updating employee handbooks and templates according to the latest employment laws and regulations. (Building DA: Tracks best practices, Guides operational requirements)


• Performance and Reward Coordination: Assist in administering performance review cycles, gathering relevant data, and providing support for compensation reviews and other reward initiatives. (Results Orientation: Builds expertise, Strives for greater impact)


• Project and Process Improvement Support: Collaborate on People Ops projects, actively contributing ideas to refine processes and improve efficiency. (Problem Solving: Swiftly executes, Makes sound recommendations in complex settings) 

Core Competencies 

• Customer Service Orientation: Ability to address employee concerns with empathy, clarity, and professionalism. People Advisors provide timely, supportive guidance, ensuring employees feel heard and valued in every interaction.


• Knowledge of HR Compliance and Regulations: Foundational understanding of employment laws and compliance requirements relevant to the region. This includes the ability to apply HR policies accurately and to support the organization’s legal and ethical standards.


• Strong Organizational and Administrative Abilities: Capable of managing multiple tasks and maintaining detailed, accurate records. People Advisors are skilled in prioritizing work efficiently to meet deadlines and are adept at tracking and organizing data for accurate, seamless HR operations.


• Problem Anticipation and Proactive Issue Management: Skilled at recognizing potential challenges within HR processes and taking preemptive steps to address them. This includes actively monitoring feedback and identifying patterns to propose improvements, reducing the likelihood of recurring issues.


• Effective Communication and Collaboration: Ability to communicate clearly and effectively across different levels and functions, ensuring alignment and shared understanding. This skill enables People Advisors to work closely with other departments, contributing to a supportive, solution-focused environment. 

Mindsets 

• Detail-Oriented and Accurate: Committed to ensuring all information is correct, with attention to process adherence. This mindset drives a focus on quality and reliability in all HR documentation, reinforcing trust and precision across HR operations.


• Supportive and Empathetic: Exhibits care in interactions, maintaining confidentiality and respect for employees' needs. People Advisors prioritize a safe, approachable environment for all team members, building rapport and confidence through a supportive approach in every interaction.


• Curious and Open to Growth: Willing to learn from feedback, explore new ideas, and take on new tasks as opportunities for development. This growth-oriented mindset fosters continuous improvement and adaptability, allowing People Advisors to stay responsive to evolving HR needs and best practices.


• Proactive and Solution-Focused: Actively anticipates potential issues within HR processes, addressing them early to minimize disruptions. People Advisors are encouraged to proactively identify opportunities for improvement, strengthening HR workflows and pre-emptively solving problems to enhance overall team efficiency.


• Collaborative and Team-Oriented: Committed to working closely with colleagues and other departments, sharing knowledge, and supporting others to reach common goals. This collaborative spirit reinforces a culture of mutual support and shared success, where contributions are recognized and teamwork is prioritized. 

Required Skills/Experiences 

• Bachelor’s degree or equivalent in Human Resources, Business, or related field.


• Initial HR experience, preferably in a dynamic or fast-paced environment.


• Basic familiarity with HRIS and strong capability in administrative tasks. 

Our Values:  

These values serve as an anchor, enabling us to stay true to who we are and what we stand for. 

• Passion: It is all about impact. 


• Excellence: Delivering to the highest standards. 


• Humility: Pride without ego. 

For more information, visit deliveryassociates.com/our-work or contact our talent team at [email protected]. 

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