Pre-Sales Manager NORAM

RateHawk is part of Emerging Travel Group— a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide.

Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.

As a Pre-Sales Manager, you will ensure a smooth onboarding experience by processing registrations, verifying documents, contacting partners, and coordinating meetings with the Sales team.

This is a remote vacancy open to candidates residing in Latin America.

What You’ll Do:

• Process new registrations within the first 24 hours;
• Initial Partner Check: Perform preliminary checks for fraud indicators on new registrations assigned through the CRM system;
• Contacting the Partner: Make multiple call attempts to reach new partners. If unsuccessful, send a series of onboarding emails to initiate contact;
• Onboarding Calls: Conduct initial onboarding calls to understand the business segmentation and verify the legitimacy of the partner’s business;
• Documentation Verification: Request and verify necessary documents, ensuring all required documentation is accurately processed within the first 24 hours;
• Onboarding Meetings: Propose and schedule onboarding meetings with the Sales Manager.

Who You Are:

• Relevant Experience. Minimum of 1 year of successful experience in customer operations or account management within B2B companies in the tech or travel/hospitality industry;
• Language knowledge. Fluent in local language and English;
• Analytical skills. Used to data-driven decision-making, metrics-driven and good with numbers;
• Personal skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with the fast-changing business environment, teamplayer;
• International mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence.

Note: We are not able to provide visa sponsorship.

We offer you:

• Flexible schedules and opportunity to work remotely.
• Ambitious and supportive team who love what they do, appreciate each other, and grow together.
• Internal programs for adaptation and training, development of soft skills, and leadership abilities.
• Partial compensation for participating in external training and conferences.
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
• Corporate prices on hotels and travel services.
• MyTime Day Off - an extra non-working day without loss of compensation.

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