Receivables Support Representative

Receivables Support Representative (Collections, Billing Resolution, AR Operations) – Remote | U.S. Hours

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

About the Role

We’re hiring a Receivables Support Representative to protect revenue, reduce aging balances, and drive payment resolution across customer accounts.

This is not a passive support role.

You will:

• Own collections execution
• Investigate billing issues
• Drive payment follow-ups
• Maintain CRM accuracy
• Improve receivables processes

If you’re someone who follows through until the issue is fully resolved — this role fits.

What You’ll Own

1. Collections & Payment Execution (Primary Focus)

• Execute daily outbound collections via phone and email
• Follow up consistently until:
• Payment is secured
• Or a commitment is confirmed
• Reduce:
• Aging balances
• Delinquency risk
• Identify opportunities to:
• Convert customers to auto-pay
• Maintain disciplined follow-up cadence

2. Receivables Case Management

• Investigate billing issues and discrepancies
• Identify root causes (not just surface fixes)
• Open, manage, and resolve cases in Salesforce
• Ensure every case includes:
• Clear issue summary
• Investigation details
• Final resolution
• Confirm customer understanding before closing cases

3. Billing Issue Resolution

• Diagnose:
• Invoice errors
• Account setup issues
• Service/billing mismatches
• Coordinate fixes across internal teams
• Prevent recurrence through root-cause resolution

4. Customer Communication & Follow-Up

• Communicate clearly and confidently with customers
• Balance:
• Urgency (collections)
• Empathy (customer experience)
• Provide proactive updates on:
• Payment status
• Billing investigations
• Handle objections professionally

5. Documentation & CRM Accuracy

• Maintain clean, structured case records in Salesforce
• Log:
• Calls
• Emails
• Commitments
• Outcomes
• Ensure audit-ready documentation at all times

6. Process Improvement & Insights

• Identify recurring billing or collections issues
• Recommend improvements to workflows and systems
• Contribute insights during weekly reviews
• Help reduce:
• Escalations
• Repeated errors

What Makes You a Strong Fit

• You don’t drop follow-ups — you close loops
• You’re:
• Persistent
• Detail-oriented
• Execution-focused
• You balance firm collections with good customer experience
• You take ownership and solve problems end-to-end
• You stay organized under high-volume workload

Must-Have Requirements

• Experience in:
• Accounts receivable
• Collections
• Billing support
• Customer account management
• Proven ability to handle:
• High-volume calls and emails
• Experience with CRM tools:
• Salesforce or similar
• Strong problem-solving and analytical skills
• Excellent written and verbal English communication
• High attention to detail and organization

Nice to Have

• Structured collections environment experience
• Experience reducing delinquency or improving cash flow
• Background working with:
• Operations
• Service or installation teams
• Experience driving auto-pay adoption
• Familiarity with:
• Root-cause analysis
• Process optimization

What a Typical Day Looks Like

• Execute outbound collections calls and emails
• Follow up on past-due invoices
• Investigate billing discrepancies
• Open and update CRM cases
• Coordinate with internal teams to resolve issues
• Convert customers to auto-pay where possible
• Track and report progress

In short:
You ensure cash is collected, issues are fixed, and nothing slips through the cracks.

Key Metrics (KPIs)

Collections Performance

• 100% completion of daily collections tasks
• Amount of cash collected
• Reduction in aging balances
• Auto-pay conversion rate

Case Management & Accuracy

• Billing cases opened vs. closed
• Case resolution time
• Accuracy of CRM documentation
• Cases open > 2 weeks minimized

Communication & Execution

• Response and follow-up speed
• Reduced escalations
• Clean and complete documentation

Why This Role Stands Out

• High ownership over revenue protection
• Direct impact on company cash flow
• Clear performance metrics
• Structured execution environment
• Opportunity to improve systems and processes

Interview Process

• Initial Screening Call
• Recruiter Interview
• Client Interview
• Offer & Onboarding

Apply Now

If you:

• Are disciplined with follow-ups
• Enjoy solving billing problems
• Can handle collections with confidence

This role is a strong fit.