Sales Coordinator

WhiteWater makes products, but we are a service business at our heart, which means we are a people business. In this way, we excel and create value for our clients by listening to their needs, collaborating to develop solutions, problem-solving and attending to the details. Our culture, as you would expect, reflects these traits. We are a diverse group of experts, from creative designers to talented engineers. Whatever expertise we bring from all over the world, we listen and learn from each other because we are aligned with a clearly understood purpose. Together, we create fun for families globally. Are you interested in starting an exciting career with WhiteWater? Apply today!

Position:                           Sales Coordinator

Shift:                                  Regular Full Time, 40 hours a week

Department:                Sales Operation

Location:                      Rio de Janeiro/ São Paulo, Brazil

Reports to:                   VP & RVP, Latin America                                              

Purpose:

Reporting to the VP Business Development, this role acts as the central hub between sales and our customers (both internal customers as well as external) by providing sales support and service to expand Business Development/project service efforts in Latin America.  This person will also be responsible for compiling and preparing presentations, proposals and contracts as needed.   The ideal candidate will have demonstrable experience as a professionally mature self-starter, who is able to balance multiple projects and move them forward independently, while working collaboratively with sales ops and the project management team.

Essential Responsibilities:

• Assist in the development of supporting materials for proposals and presentations, eg, product feature sheets, standard drawings, etc.


• Obtain deliverables from departments and team members to design, build, print and deliver compelling and dynamic Proposal Books and Presentations


• Researching and preparing market reports on various market segments in the Latin America region.


• Assisting the VP Business Development on market development strategies.


• Researching and preparing competitor reports for the Latin America region.


• Preparing presentations, sales and marketing packages and distributing to existing and prospective clients.


• Responding to client leads and inquiries via phone, email or in-person.


• Proactive Lead Generation through market research and client identification


• Inputting information and extracting information from a Customer Relationship Management (CRM) system.


• Attending and supporting Whitewater sales personnel at trade shows and conferences, as required.


• Supporting the VP in the Latin America region with sales material and information as required.


• Traveling to various client and partner sites, or other venues, as required (up to 25%).


• Supporting the Project Services Department at Whitewater headquarters in Canada with clients requests, warranty and performance issues, as well as spare parts sales opportunities

Qualification & Experience:

• Experience working in a global organization


• University degree in business, marketing, Graphic Design or equivalent


• Minimum 3 years’ experience in a similar role (providing administrative support to Leadership/Executives & remote based staff)


• Expert in Adobe Creative Cloud (CC) such as In-Design, Photoshop, Illustrator


• Proven proficiency of Microsoft Office Suites


• Experience working on contracts, proposals and/or presentations is an asset


• Experience using Microsoft Dynamics CRM would be an asset


• Fluent in Portuguese and English required. Spanish would be an asset

Competencies, Skills & Abilities:

• Excellent organizational and administrative skills with the ability to work with minimum direction and coordinate multiple projects simultaneously with keen attention to detail.


• Exceptional interpersonal skills with the ability to develop and maintain effective internal and external working relationships with all levels of the organization.


• Proven ability to work well with diverse groups.


• Ability to handle difficult clients and situations.


• Able to prioritize and manage time effectively.


• Attention to detail and accuracy.


• Hands on, roll up your sleeves, do whatever it takes to get the job done.


• Excellent problem-solving skills.


• Able to meet tight deadlines in a fast paced, fun and professional environment.
  

Whitewater Competencies:

• Accountability – We do what we say


• Collaboration – We work well together


• Customer Focus – We know and respond to our customers


• Communication – We listen to and understand each other


• Authenticity – We are honest and trust each other


• Resilience – We deal effectively with pressure, are persistent and optimistic


• Flexibility & Adaptability – We are willing and able to respond to changing circumstance