Sales Support Specialist

JoomPro is an international B2B platform and part of the Joom ecosystem. We are building a new standard in wholesale purchasing: a reliable, transparent, and convenient channel for ordering directly from manufacturers in Asia.

As we actively expand in Brazil, we are looking for a Sales Support Specialist to help build and maintain an efficient post-sales support system for our clients.

Responsibilities

• Support clients throughout the post-sales stage: handling inquiries, tracking the fulfillment of deal terms, and assisting with operational issues.


• Independently handle routine and standard client cases; escalate more complex issues to a manager when needed.


• Collaborate with both internal teams (logistics, finance, legal, support) and external clients.


• Work with CRM systems and task management platforms: set and monitor tasks, track progress, and keep statuses updated.


• Double-check calculations and commercial terms.


• Ensure accuracy in documentation and post-sale operations such as delivery and payment tracking.


• Negotiate order retention with clients to prevent cancellations.

Requirements

• At least 2 years of experience in sales operations or B2B deal support


• Possesses excellent communication skills


• Is capable of independently resolving routine operational tasks, structuring their work, and involving other team members when needed.


• Proficient in using CRM systems and Excel.


• Detail-oriented, structured in thinking, and comfortable working with high volumes of operational data at a fast-paced environment.


• Fluent in Portuguese and speaks English at an Intermediate level or higher

We offer

• Competitive compensation: fixed monthly fee paid via service contract (PJ)


• Remote-first flexibility: work from anywhere in Brazil, with flexible hours and clearly defined responsibilities


• International collaboration: work closely with teams across Brazil, Portugal, China, and Europe


• Growth opportunities: potential for long-term collaboration and transition to full-time employment (CLT), based on mutual fit and business needs