Salary :
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior New Patient Coordinator based in Brazil.
This is a remote opportunity for a customer-focused professional who enjoys building meaningful connections and guiding individuals through important decisions.
The role focuses on engaging with prospective patients, understanding their needs, and helping them take the next step in their healthcare journey.
You will combine communication skills, empathy, and attention to detail to create positive experiences from the first interaction.
Working in a flexible, results-driven environment, you will manage inbound inquiries and provide personalized support through digital and phone channels.
This position offers the chance to contribute to client outcomes while developing expertise in healthcare coordination, CRM tools, and consultative communication.
It is an ideal opportunity for someone who values trust-building, independence, and meaningful conversations over traditional scripted support.
Accountabilities:
The Senior New Patient Coordinator will be responsible for managing new patient interactions, ensuring timely responses, accurate information capture, and a supportive experience throughout the initial consultation process. This role requires strong communication skills, organization, and the ability to build trust with prospective clients.
- Monitor and respond to incoming SMS inquiries promptly and professionally.
- Engage in consultative conversations by asking thoughtful questions to understand each individual’s needs, goals, concerns, and previous experiences.
- Guide prospective patients toward the appropriate next steps, including scheduling consultations when needed.
- Coordinate appointments using scheduling platforms such as Calendly or similar tools.
- Capture and maintain accurate patient information within CRM and scheduling systems.
- Build strong relationships through empathetic, personalized communication that makes individuals feel understood and supported.
- Conduct follow-ups with prospective patients who require additional information or encouragement to schedule appointments.
- Maintain attention to detail when updating records and handling sensitive information in line with privacy requirements.
Requirements:
The ideal candidate is a proactive and empathetic communicator with experience in customer support, patient coordination, sales support, or similar client-facing roles. They should be comfortable working independently in a remote environment while managing multiple digital interactions throughout the day.
- Strong written communication skills for SMS-based outreach and clear verbal communication for scheduled phone consultations.
- Genuine curiosity and empathy when understanding people’s backgrounds, goals, and concerns.
- Ability to build trust and create positive client experiences through personalized conversations.
- Comfortable learning new technologies and digital platforms; experience with CRMs, telehealth software, or scheduling tools is a plus.
- Familiarity with tools such as Go High Level, DrChrono, or similar platforms is beneficial.
- Basic Excel skills and confidence working with spreadsheets and data organization.
- Interest in healthcare, wellness, telehealth, physical therapy, chiropractic care, or related services is preferred.
- Reliable availability to respond quickly to inbound leads during flexible working hours.
- Strong organizational skills, attention to detail, and ability to follow established processes.
- Ability to work effectively in a remote, self-managed environment.
Benefits:
- Remote, part-time contract position with flexible scheduling.
- Competitive compensation ranging from $800 to $1,300 per month.
- Opportunity to work with fast-growing global organizations.
- Flexible work structure that allows balance with other commitments.
- Training and development opportunities to learn new tools and platforms.
- Opportunity to build valuable experience in healthcare coordination and client engagement.
- Supportive team environment focused on empathy, curiosity, and quality service.
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