Service Now Consultant - LATAM

Excellent opportunity to work REMOTELY with a U.S.-based company. Candidates living in Mexico, Central, or South America are welcome to apply.

About the Company

Bydrec, Inc. is a California-based company that connects top Tech talent from Latin America with U.S. companies looking to expand their development teams. Learn more at bydrec.com.

About the Role

Key Responsibilities

• Gather and analyze business requirements and translate them into ServiceNow solutions.

• Design, configure, and implement ServiceNow applications and workflows.

• Lead or support ServiceNow module implementations (ITSM, ITOM, HRSD, CSM, SecOps, GRC, CMDB, etc.).

• Configure business rules, client scripts, UI policies, workflows, flows, and notifications.

• Collaborate with technical teams on integrations, scripting, and custom development.

• Perform system testing, UAT support, and production deployments.

• Provide post-implementation support, enhancements, and optimization.

• Create solution documentation, technical designs, and user guides.

• Ensure ServiceNow best practices, governance, and platform standards are followed.

Required Skills & Experience

• 5+ years of experience working with ServiceNow platform.
• Hands-on experience with at least one core ServiceNow module.
• Strong understanding of ServiceNow architecture and data model.
• Experience with JavaScript, Glide API, and Flow Designer.
• Ability to work directly with business stakeholders and technical teams.
• Experience in Agile/Scrum delivery environments.
• Strong communication and problem-solving skills.

• ServiceNow certifications (CSA, CIS, CAD, or module-specific certifications)
• Experience with ServiceNow integrations (REST, SOAP, MID Server)
• Exposure to ServiceNow upgrades and platform releases.
• Consulting or client-facing experience.
• Role:ITSM ServiceNow Consultant

• Strong experience with ServiceNow ITSM implementations.
• Hands-on expertise in Incident, Change, Problem, Request, Knowledge.
• Good understanding of ITIL / ITSM processes.
• Experience with ServiceNow configuration and customization.
• Knowledge of CMDB, Discovery, and Service Mapping.
• Experience with scripting (JavaScript, Glide API)
• Strong analytical and stakeholder management skills.
• Excellent communication and documentation skills.