This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr Managed Services Consultant based in Brazil.
This role offers the opportunity to become a strategic partner for enterprise customers by helping them maximize the value of advanced customer experience technology solutions.
As a Senior Managed Services Consultant, you will drive platform adoption, customer success, and long-term business growth across a global portfolio.
You will work closely with customers, internal teams, and stakeholders to understand business challenges and design solutions that create measurable impact.
The position combines consulting, account management, technology expertise, and customer advocacy in a fast-paced environment.
You will help organizations optimize their digital engagement strategies, improve operational efficiency, and unlock the full potential of AI-powered solutions.
This is an ideal opportunity for a customer-focused professional who enjoys solving complex problems and building trusted relationships.
Accountabilities:
The role is responsible for ensuring customers achieve maximum value from the platform by driving adoption, retention, expansion, and continuous improvement. You will act as a trusted advisor, combining business understanding, technical knowledge, and consulting expertise to deliver impactful customer outcomes.
- Deliver measurable customer value by connecting platform capabilities with business objectives and ensuring successful adoption.
- Drive product usage and adoption across multiple teams, business units, and markets within customer organizations.
- Build and maintain trusted relationships with customer stakeholders, agencies, administrators, and senior decision-makers.
- Serve as a strategic advisor by understanding customer challenges and recommending solutions that improve business outcomes.
- Identify customer needs and translate requirements into effective end-to-end platform solutions.
- Analyze customer consumption, adoption trends, and opportunities for expansion, including upsell and cross-sell initiatives.
- Support customers in building digital engagement campaigns and operational workflows aligned with their business goals.
- Identify platform optimization opportunities and configure solutions that improve customer experiences.
- Provide guidance on software deployment, architecture alignment, and future business requirements.
- Identify opportunities to improve operational efficiency through automation and AI-driven solutions.
- Collaborate with product managers and engineering teams to communicate customer feedback and influence product improvements.
- Maintain strong knowledge of platform capabilities, product updates, and industry trends.
- Deliver customer training sessions and enablement activities to maximize platform expertise.
- Identify opportunities for customer references, success stories, and case studies.
- Manage priorities effectively while maintaining high-quality service delivery across multiple projects and stakeholders.
Requirements:
The ideal candidate is an experienced customer-facing technology professional with strong consulting skills, business acumen, and the ability to manage complex enterprise relationships. You should be comfortable working with SaaS platforms, digital technologies, and global customers while delivering strategic guidance and measurable results.
- 4+ years of experience in account management, customer success, consulting, or a similar customer-facing role within a brand, agency, or technology company.
- Experience working with SaaS platforms, CRM solutions, web technologies, or digital marketing ecosystems.
- Strong understanding of customer experience, social platforms, digital engagement, or enterprise technology solutions.
- Excellent communication skills in English and Portuguese and/or Spanish.
- Strong product knowledge and ability to quickly learn and advocate for new technologies.
- Analytical mindset with strong problem-solving and critical-thinking abilities.
- Ability to identify customer challenges, develop solutions, and communicate recommendations effectively.
- Experience managing multiple projects, priorities, and deadlines in a fast-paced environment.
- Ability to work independently while collaborating with global teams and diverse stakeholders.
- Strong customer-oriented mindset with a passion for delivering exceptional experiences.
- Ability to interpret industry trends and connect technology solutions to business needs.
- Advanced analytical skills with experience using data tools, reporting, visualization, and business insights.
- Experience working with social media management platforms is a plus.
- Strong organizational skills, including time management and accurate activity tracking.
Benefits:
- Remote work opportunity based in Brazil.
- Comprehensive healthcare coverage options for employees and their families.
- Paid time off to support work-life balance and personal wellbeing.
- Employee mentoring programs designed to support professional growth.
- Opportunities for career development and continuous learning.
- Chance to work with global enterprise customers and innovative technology solutions.
- Collaborative and inclusive workplace culture focused on trust, teamwork, and accountability.
- Opportunity to contribute to the growth of an AI-driven customer experience platform.
- Exposure to international teams, diverse industries, and large-scale digital transformation projects.
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